Jamie Jarvis
Truckee
Summary
Dynamic property manager with a track record of exceeding guest expectations through effective communication and timely resolution of issues. Experienced in managing vendor relationships and conducting inspections to maintain property standards, ensuring safety and compliance. Dedicated to optimizing operational processes for enhanced customer satisfaction.
Overview
11
11
years of professional experience
Work History
Property Manager
Vacasa Vacation Rentals
Truckee
06.2025 - Current
- Coordinated guest communications to enhance check-in and check-out experiences.
- Managed property maintenance requests and vendor relationships to ensure timely repairs.
- Conducted regular property inspections to uphold compliance with industry standards.
- Inspected properties to identify deficiencies and initiate repairs.
- Resolved tenant complaints promptly, contributing to high customer satisfaction levels.
- Promptly resolved guest issues to improve overall experience and satisfaction.
- Trained new staff on operational procedures and effective customer service techniques.
Walk Through Specialist
Blue Compass RV
Reno
02.2025 - 04.2025
- Guided new owners through units, highlighting key features and ensuring thorough understanding.
- Prepared new units for showings, ensuring readiness and presentation quality.
- Set up 'Blue Carpet Experience'.
- Informed customers about functions of sewer, electric, tires, brakes, while acquiring knowledge in hydraulics and auto leveling.
- Performed vehicle detailing to enhance appearance and cleanliness.
Manager on Duty
Premium Parking
Mammoth Lakes
05.2024 - 11.2024
- Oversaw daily operations at parking facilities to enhance service delivery efficiency.
- Issued tickets and directed traffic during peak hours, managing up to 500 vehicles.
- Responded to high volume of inquiries regarding parking, payments, and tourism to improve customer satisfaction.
- Conducted regular inspections of parking areas to uphold safety standards.
- Implemented process improvements to boost operational efficiency and service quality.
- Guided customers in navigating parking regulations to help them avoid citations during their trips.
- Provided recommendations for lakes, parks, rides, and dining options to enhance visitor experiences.
Driver
FEDEX Express
Bishop
05.2023 - 10.2023
- Found route information and any time sensitive packages and went to those locations first.
- Checked vehicle each morning, marshalled planes, and delivered packages to ensure timely departures.
- Delivered packages weighing up to 50 pounds to designated locations.
- Pulled and sorted packages from plane each morning to streamline delivery process.
VIP Representative
Black Pass Concierge Mammoth Mountain
Mammoth Lakes
01.2019 - 06.2020
- Ensured exceptional service standards for VIP guest relations, creating seamless experiences.
- Coordinated tailored luxury experiences aligning with individual guest preferences to elevate satisfaction.
- Collaborated with local vendors to secure exclusive offers for VIP guests.
- Facilitated transportation and logistics for VIP clients, ensuring timely and seamless travel.
- Resolved guest inquiries and complaints promptly to maintain high satisfaction levels.
- Developed personalized itineraries that maximized guest enjoyment and engagement.
Office Manager/ Vacation Rentals
Nomadness Rentals
Mammoth Lakes
09.2019 - 02.2020
- Coordinated office staff schedules, vendor appointments, new owner accounts, and unit setup to ensure smooth operations.
- Communicated with owners about minimum unit requirements and necessary repairs to maintain property standards.
- Assisted guests with issues related to locks, lights, and remotes to enhance their stay experience.
- Did unit inspections for move-in and pre rental.
Sales-Call Center - REMOTE
Mammoth Mountain
Mammoth Lakes
01.2017 - 01.2018
- Handled high volume calls, driving sales and revenue growth for the resort.
- Informed guests about local attractions and activities tailored to their interests.
- Detailed note taking and able to stick to a strict daily schedule.
Technician III
NHance Wood Renewal
Rocklin
01.2016 - 01.2018
- Cleaned, sanded, prepped surfaces, and applied color finish to restore cabinets to high-quality standards.
- Utilized HVLP sprayer to ensure an even coat of paint.
- Renew old and damaged cabinets to a 'like new' status.
- Processed payments and conducted quality control inspections to ensure customer satisfaction.
- Collaborated with team members and worked independently on projects.
- Trained new employees and provided performance feedback to owner to enhance team effectiveness.
Internet Sales
Performance Chevy
Sacramento
01.2015 - 01.2017
- Facilitated auto sales by engaging customers through interactive product demonstrations and personalized interactions.
- Managed busy phone lines and responded to over 20 leads daily to drive sales opportunities.
- Provided customer service and conducted follow-up calls to enhance client satisfaction and retention.
- Keep a detailed CRM and ensure guests have an easy experience.
Skills
- Property maintenance
- Vendor management
- Compliance inspections
- Logistics management
- Reservation management
- Customer service and support
- Guest communication
- Sales experience
- Team training
- Schedule management
- Conflict resolution
- Quality control
- Attention to detail
- Effective communication
- Problem solving
- Event promotions
- Attention to detail
Timeline
Property Manager
Vacasa Vacation Rentals
06.2025 - Current
Walk Through Specialist
Blue Compass RV
02.2025 - 04.2025
Manager on Duty
Premium Parking
05.2024 - 11.2024
Driver
FEDEX Express
05.2023 - 10.2023
Office Manager/ Vacation Rentals
Nomadness Rentals
09.2019 - 02.2020
VIP Representative
Black Pass Concierge Mammoth Mountain
01.2019 - 06.2020
Sales-Call Center - REMOTE
Mammoth Mountain
01.2017 - 01.2018
Technician III
NHance Wood Renewal
01.2016 - 01.2018
Internet Sales
Performance Chevy
01.2015 - 01.2017