Jamie Isom
Riverside
Summary
Public health graduate student equipped with a robust background in healthcare operations and informatics. Demonstrated success in optimizing systems, ensuring regulatory compliance, and coordinating large-scale volunteer initiatives to enhance community health outcomes. Actively seeking an MPH internship to further advance public health initiatives.
Overview
2027
2027
years of professional experience
Work History
At-Home Professional / Community Lead
Riverside
2015 - Current
- Led community involvement through school leadership roles and local advocacy efforts.
- Completed BS in Public Health while preparing for graduate studies.
- Managed family responsibilities while attending classes full-time.
Volunteer Coordinator (Athletic Booster Programs)
ML King High School
Riverside
2024 - 2025
- Recruited, trained, and managed diverse volunteer groups to ensure successful athletic events and fundraising initiatives.
- Coordinated Track & Field program and managed volunteer efforts for Football program, enhancing overall event execution.
- Streamlined communication among school administration, parents, and community partners to uphold program compliance and maintain safety protocols.
Application Support Specialist
Inland Empire Health Plan (IEHP)
Rancho Cucamonga
2007 - 2015
- Served as primary liaison between IT and clinical operations, ensuring effective functionality of core healthcare management software.
- Collaborated on system updates to maintain compliance with evolving DHCS and CMS standards for Medi-Cal and Medicare populations.
- Delivered technical guidance to departmental staff, improving their proficiency in healthcare management systems.
- Authored comprehensive user manuals to facilitate staff training on data accuracy and HIPAA compliance.
Operations Support Specialist
Inland Empire Health Plan (IEHP)
San Bernardino
2002 - 2007
- Identified and resolved operational bottlenecks in provider network communications to facilitate effective collaboration during rapid organizational growth.
- Ensured compliance of daily administrative operations with state-mandated health plan guidelines to maintain regulatory standards.
- Audited provider and member data to enhance accuracy of encounter reporting and support internal quality metrics.
Education
Master of Public Health -
Southern New Hampshire University
Manchester, NH01-2026
Bachelor of Science - Public Health
Southern New Hampshire University
Manchester, NH01-2025
Skills
- Healthcare Application Support
- Health Informatics
- Regulatory Compliance
- Program Coordination
- Community Outreach
- Strategic Planning
- Data Integrity
- Microsoft Office Suite (Advanced Access)
- Volunteer Management
Core Competencies
Health Informatics, Program Coordination, Regulatory Compliance (HIPAA/CMS), Volunteer Management, Strategic Planning, Community Outreach, Healthcare Application Support, Data Integrity, Microsoft Office Suite (Advanced Access)
Timeline
At-Home Professional / Community Lead
Riverside
2015 - Current
Volunteer Coordinator (Athletic Booster Programs)
ML King High School
2024 - 2025
Application Support Specialist
Inland Empire Health Plan (IEHP)
2007 - 2015
Operations Support Specialist
Inland Empire Health Plan (IEHP)
2002 - 2007
Master of Public Health -
Southern New Hampshire University
Bachelor of Science - Public Health
Southern New Hampshire University