Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jamie Hudson

Summary

Dynamic and detail-oriented receptionist with proven expertise at Lockerby Animal Hospital, excelling in client relations and medical records management. Recognized for effective multitasking and clear communication, enhancing patient care and clinic operations. Committed to fostering a welcoming environment while supporting Veterinarians in delivering timely, compassionate care.

Overview

16
16
years of professional experience

Work History

Receptionist

Lockerby Animal Hospital
09.2016 - 06.2025
  • Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give clients positive first impression.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.

Receptionist

Westbridge Veterinary Hospital
09.2014 - 08.2016
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from clients and non-clients seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Greeted clients professionally and provided friendly, knowledgeable assistance.

Receptionist/Veterinary Assistant

Avonlea Animal Hospital
11.2009 - 07.2014
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Managed multi-line phone system and pleasantly greeted patients.

Education

Registered Veterinary Technician - Veterinary Technician

Ridgetown College
Ridgetown
08-2016

Skills

  • Organization skills
  • Time management
  • Clear and effective communication
  • Telephone etiquette
  • Effective multitasking
  • Follow up calls
  • Attention to detail
  • Filling prescriptions
  • Teamwork and collaboration
  • Data entry
  • Assisting Veterinarians or Technicians when necessary (restraint, blood draws, x-rays, etc)
  • Medical records management

Languages

English

Timeline

Receptionist

Lockerby Animal Hospital
09.2016 - 06.2025

Receptionist

Westbridge Veterinary Hospital
09.2014 - 08.2016

Receptionist/Veterinary Assistant

Avonlea Animal Hospital
11.2009 - 07.2014

Registered Veterinary Technician - Veterinary Technician

Ridgetown College

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Jamie Hudson