Jamie Hall
Brandon,MB
Summary
Dynamic leader with a proven track record at Birdtail Sioux First Nation, adept in case documentation and enhancing team collaboration. Spearheaded quality improvement initiatives, achieving significant client satisfaction increases. Skilled in CPR/AED, showcasing adaptability and a commitment to professionalism. Excelled in problem-solving, ensuring efficient resource allocation and emergency management.
Overview
2024
2024
years of professional experience
Work History
Assistant Case Manager
Birdtail Sioux First Nation
- Assisted in the development of individualized service plans to address clients'' specific needs.
- Collaborated with multidisciplinary teams for comprehensive client support and care coordination.
- Supported ongoing quality improvement initiatives within the department through participation in internal audits and evaluations.
- Elevated client engagement levels by actively involving them in the decision-making process related to their cases.
- Improved client satisfaction by promptly addressing concerns and implementing appropriate solutions.
- Reduced caseload backlog by efficiently managing time and prioritizing tasks according to urgency.
- Facilitated client access to necessary resources by providing timely referrals to appropriate services.
- Participated in regular case reviews, offering insights and suggestions for improved service delivery strategies.
Keystone Board of Directors
Keystone Centre
01.2022 - 01.2024
- Oversaw development of long-term strategic plans, aligning company goals with market trends and opportunities.
- Defined organizational problems to create and implement correction plans.
- Contributed valuable insights regarding industry trends during board discussions, enabling informed strategic decisionmaking.
- Assisted with identifying and recruiting other board members, successfully recruiting new board members.
- Enhanced shareholder value by developing and implementing strategic initiatives.
- Collaborated with fellow board members to establish a robust succession planning process for key leadership positions within the organization.
- Guided organization through periods of change by providing strong leadership during transitions and restructures.
- Established clear expectations for board member responsibilities, increasing effectiveness in decision-making processes.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Assisted with development of organizational budgets and resource allocation plans.
Gaming Centre Manager
Sioux Valley Dakota Nation
05.2023 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Emergency Management Coordinator
Canupawakpa Dakota Nation
04.2022 - 05.2023
- Monitored developments in emergency management best practices, updating policies and procedures accordingly for continued effectiveness.
- Analyzed potential hazards and assessed risks to develop targeted strategies for preventing and responding to emergencies.
- Established strong relationships with local, state, and federal agencies to ensure coordinated efforts in emergency situations.
- Oversaw inventory management of emergency supplies and equipment, ensuring adequate stock levels during critical situations.
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
Education
Bachelor Of Business Administration - Management
Brandon University
Brandon, MBFirst Nation Mental Healh First Aid Certificate -
Yellowquill College
Winnipeg12.2024
Business Administration - Accounting
Assiniboine Community College
Brandon, MB05.2017
High School Diploma -
Sioux Valley Adult Education
Sioux Valley, MB06.2005
Skills
- Case documentation
- Confidentiality adherence
- Progress monitoring
- Effective listening
- Follow-up skills
- Confidentiality
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Adaptability and flexibility
- Certified in CPR/AED
- Professionalism
- Approachable Leader
Languages
English
Timeline
Gaming Centre Manager
Sioux Valley Dakota Nation
05.2023 - 09.2023
Emergency Management Coordinator
Canupawakpa Dakota Nation
04.2022 - 05.2023
Keystone Board of Directors
Keystone Centre
01.2022 - 01.2024
Assistant Case Manager
Birdtail Sioux First Nation
Bachelor Of Business Administration - Management
Brandon University
First Nation Mental Healh First Aid Certificate -
Yellowquill College
Business Administration - Accounting
Assiniboine Community College
High School Diploma -
Sioux Valley Adult Education
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