Jamie Hall
West Kelowna,BC
Summary
From a young age my dream was to work at the Levis Store, and as you'll see through my resume that dream came true! All my jobs have been in the service industry, and still continue to work for Air Canada today! I still love Levis, it was such a huge part of my youth and young adult life, and think that this could be a great fit! Fashion has always been a passion of mine and I believe this could be an awesome opportunity for me to get back to my favourite job again!
Overview
35
35
years of professional experience
Work History
Customer Service Agent
Air Canada Jazz Aviation
09.2010 - Current
- All ground Duties at the Airport
- Flight Check in and Departure procedures
- Top Security Clearance thru Raic
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Closing Manager, Server
Brown Social House
04.2016 - 01.2017
- Service of food and beverage
- Assisted in training new hires, sharing best practices for successful closing procedures.
- Promoted positive work environment through collaboration and open communication with coworkers.
- Upheld company standards of cleanliness and sanitation throughout each shift.
- Ensured smooth transitions between opening and closing shifts by communicating effectively with fellow team members.
Server and Shift Leader
Mr. Mikes Steak House and Bar
08.2008 - 01.2011
- Service of food and beverage
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Receptionist
The Hair Bin
11.2003 - 07.2004
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained an well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Retail sales of products
Server and Bartender
Northwood’s Pub
09.2003 - 01.2004
- Service of food and beverage
- Cash in and cash out
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Manager
American Eagle Outfitters
01.2003 - 01.2004
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Merchandising of unisex clothing
- Staffing 30 to 60 people
- Defined clear targets and objectives and communicated to other team members.
- Inventory
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
Server on Boardwalk
Hotel Eldorado
01.2002 - 01.2003
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Worked with squirrel system
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Manager
The Levi’s Store
10.2000 - 01.2003
- Hiring, Firing, Inventory, Staff evaluations
- Scheduling a 7 to 10 person staff
- Payroll
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Balancing weekly paperwork
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Server
The packing House Pub
01.1999 - 01.2000
- Server of food and alcoholic beverage
- Worked with the squirrel system
Assistant Manager
The original Levis store
01.1998 - 01.2000
- Training to be Manager
- Merchandizing
- Training Staff
- Opening/Closing
- Developed strong working relationships with staff, fostering a positive work environment.
Part time sales to Assistant manager
The original Levis store
01.1996 - 01.1998
- Repeated top sales
- Product knowledge
- Trained to Assistant Manage
Labour
T & T Trucking LTD.
01.1990 - 01.1996
- Cleaning shop, trucks and office
- Demonstrated respect, friendliness and willingness to help wherever needed.
Berry Picker
River bend Plantation
01.1991 - 01.1995
- Seasonal Saskatoon berry picker
- Working July and August each year
Education
Grade 12 Diplomas -
Holy Cross High School
Saskatoon, SK01.1996
Skills
- Problem Resolution
- Customer Relations
- Outstanding communication skills
- Empathetic and genuine
References
Available upon request
Languages
English
Elementary
Timeline
Closing Manager, Server
Brown Social House
04.2016 - 01.2017
Customer Service Agent
Air Canada Jazz Aviation
09.2010 - Current
Server and Shift Leader
Mr. Mikes Steak House and Bar
08.2008 - 01.2011
Receptionist
The Hair Bin
11.2003 - 07.2004
Server and Bartender
Northwood’s Pub
09.2003 - 01.2004
Manager
American Eagle Outfitters
01.2003 - 01.2004
Server on Boardwalk
Hotel Eldorado
01.2002 - 01.2003
Manager
The Levi’s Store
10.2000 - 01.2003
Server
The packing House Pub
01.1999 - 01.2000
Assistant Manager
The original Levis store
01.1998 - 01.2000
Part time sales to Assistant manager
The original Levis store
01.1996 - 01.1998
Berry Picker
River bend Plantation
01.1991 - 01.1995
Labour
T & T Trucking LTD.
01.1990 - 01.1996
Grade 12 Diplomas -
Holy Cross High School
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