Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Gonzales

San Jose

Summary

I have been in the military for 4 years, I wanted to serve my country and gain many lifelong memories and experience. I am now in a place where I want to pivot in a different direction. I work full time at a military installation as a security guard, and while fulfilling my duties I have programs I manage at work and also completing my online classes for medical administrative assistant.

I want to be given the opportunity to grow in a different field than what I know from the military. I consider myself a hands-on learner and not afraid to ask questions when help is needed. I am confident in my intelligence and willing to learn new skills everyday.

Overview

9
9
years of professional experience

Work History

Armed Security Guard

Air Force National Guard
11.2021 - Current
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Monitored building access and identified all officials and employees before authorizing entrance.
  • Maintained high levels of alertness throughout shifts.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Operated two-way radios to communicate with colleagues regarding security issues.
  • Monitored entrances and exits to prevent unauthorized access.
  • Inspected vehicles entering and exiting the premises for contraband items or weapons.
  • Responded to alarms, investigated disturbances, and apprehended suspects as necessary.

Deployment

Air Force National Guard
11.2023 - 07.2024


  • Tracked vehicles on premises, including license plate numbers.
  • Monitored security cameras to identify and respond to suspicious activity
  • Monitored CCTV systems to ensure safety and security of premises.

Barista

Starbucks
01.2018 - 04.2022
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Adhered to health department regulations concerning sanitation standards.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Described menu items to customers and suggested products based on stated preferences.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Utilized POS system to receive and process customer payments.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Cashier/Food Runner

Cheesecake Factory Inc
01.2017 - 01.2018
  • Issued receipts, refunds, credits or change due to customers.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained cleanliness of checkout area including countertops, registers, and floors.
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.

Education

Associate of Science - Medical Administrative Assistant

Carrington College
09-2025

High School Diploma -

Ann Sobrato High
06-2016

Skills

  • Customer Service of 5 years
  • First Responder
  • First Aid to Trauma Patient
  • Hostile environment training
  • Attention to Detail
  • Hands-on Learner
  • Workflow Management
  • Team Communication
  • CCTV experience
  • Alarm systems
  • Radio communication
  • Professional emails
  • Coordinate Timesheets

Timeline

Deployment

Air Force National Guard
11.2023 - 07.2024

Armed Security Guard

Air Force National Guard
11.2021 - Current

Barista

Starbucks
01.2018 - 04.2022

Cashier/Food Runner

Cheesecake Factory Inc
01.2017 - 01.2018

High School Diploma -

Ann Sobrato High

Associate of Science - Medical Administrative Assistant

Carrington College

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Jamie Gonzales