JAMIE GATZKE
Winnipeg
Summary
Customer Service Professional with 10+ years of experience across diverse sectors in the retail and service industry. Proven ability to deliver exceptional customer experiences, resolve inquiries efficiently, and enhance operational processes. Adept at building strong client relationships and contributing to business success through outstanding service and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Service Associate
No Frills Grocery
01.2024 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
SALES ASSOCIATE
Giant Tiger
01.2019 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
STORE CLERK
Dollarma
01.2016 - 12.2019
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
CASHIER/CUSTOMER SERVICE
Hudson's Bay
01.1997 - 12.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CASHIER/CUSTOMER SERVICE
Rudy’s Boots & Shoes
01.2000 - 12.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
NURSERY WORKER
Van Noort Bulb Co
01.1998 - 12.2000
- Developed strong relationships with families through open communication channels and frequent updates on their child''s wellbeing.
- Encouraged healthy habits among children by promoting proper hygiene practices and nutritional choices during meal times.
- Fostered an inclusive environment where all children felt valued, accepted, and free to express themselves openly without judgment or ridicule from others.
- Implemented positive discipline techniques to guide children''s behavior in a constructive manner.
GROCERY BAGGER
Save-On-Foods
01.1996 - 12.1998
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
Education
Bachelor of Science - Art & Design
Emily Carr College of Art & Design
Vancouver, BC05-1992
High School Diploma -
W.J. Mouat Secondary School
Abbotsford, BC05-1989
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
- Interpersonal and communication skills
- Compassionate patient handling
- Dependable and trustworthy
Languages
English
Full Professional
Timeline
Service Associate
No Frills Grocery
01.2024 - Current
SALES ASSOCIATE
Giant Tiger
01.2019 - 12.2023
STORE CLERK
Dollarma
01.2016 - 12.2019
CASHIER/CUSTOMER SERVICE
Rudy’s Boots & Shoes
01.2000 - 12.2001
NURSERY WORKER
Van Noort Bulb Co
01.1998 - 12.2000
CASHIER/CUSTOMER SERVICE
Hudson's Bay
01.1997 - 12.2004
GROCERY BAGGER
Save-On-Foods
01.1996 - 12.1998
Bachelor of Science - Art & Design
Emily Carr College of Art & Design
High School Diploma -
W.J. Mouat Secondary School
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