Jamie Garieri
Thunder Bay,Ontario
Summary
Dynamic customer service professional with a proven track record at Esso Gas Station and Brandts' Resort, excelling in problem resolution and relationship building. Skilled in active listening and critical thinking, I enhanced customer satisfaction and loyalty through effective complaint resolution and personalized service, contributing to a positive and efficient work environment. I am flexible and adapt quickly when situations and needs change due to unpredictability.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Esso Gas Station
09.2022 - Current
- Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling and balancing till
- Collaborated with team members to streamline operations, improving workflow efficiency during peak hours.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Educated customers on products and services, promoting upselling opportunities to increase revenue.
Before and After School Assistant
Lac Des Mille Lacs First Nation
09.2021 - 06.2022
- Supported daily operations by supervising children during transitions between school and home environments.
- Communicated effectively with parents regarding student progress and program updates.
- Collaborated with other staff members to design engaging, age-appropriate curriculum for before and after school programs.
- Supported diverse learning needs through differentiated instruction and personalized attention to each student.
- Monitored student behavior, ensuring adherence to safety protocols and behavioral guidelines.
- Maintained a safe, inclusive environment while fostering positive relationships among students.
Customer Service Representative
Brandts' Resort
2007 - 2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services to ensure customers had the best vacation possible.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided necessities of home to ensure customers had all needs met.
Personal Care Worker
Bay View Nursing & Rehab Center
10.2006 - 09.2007
- Provided compassionate personal care to residents, enhancing quality of life and emotional well-being.
- Assisted with daily living activities, ensuring safety and comfort for all residents.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Monitored residents' health status, reporting changes to nursing staff promptly.
- Assisted residents during meals to ensure they had the appropriate diet according to care plans.
- Assisted residents with life enhancing tasks such as ambulation and recreation activities.
- Charted on residents according to individualized care plans.
Education
High School Diploma -
Westgate High School
Thunder Bay01-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Individualized data entry
- Relationship building
- Problem resolution
- Conflict resolution
Certification
First Aide
CPR
Smart Serve
WHIMIS
Timeline
Customer Service Representative
Esso Gas Station
09.2022 - Current
Before and After School Assistant
Lac Des Mille Lacs First Nation
09.2021 - 06.2022
Personal Care Worker
Bay View Nursing & Rehab Center
10.2006 - 09.2007
Customer Service Representative
Brandts' Resort
2007 - 2022
High School Diploma -
Westgate High School