Jamie Frederick

• Educated clients about proper maintenance practices after completion of projects, prolonging the life of restored structures.
• Secured funding for restoration projects by successfully applying for grants and other financial assistance programs available to historic properties.
• Reduced costs for clients by identifying cost-effective solutions without compromising quality or historical accuracy.
• Restored historical buildings by using appropriate techniques and materials, preserving their original architectural integrity.
• Improved client satisfaction by effectively communicating project progress and addressing concerns in a timely manner.

- Processing clients Canada Pension Applications

- Call clients and answer questions and concerns

- Help agents with processing policies and procedures

- Peer to peer helper

- Update myself in policies and procedure's

- Work closely with team lead and management

- Local union president of our local

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
• Managed front desk maintenance of client records and lab data.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Handled tasks and responsibilities for front office employees during periods of understaffing.

• Collaborated with cross-functional teams to optimize designs for manufacturability and costeffectiveness.
• Evaluated emerging technologies for potential integration into existing systems or future projects.
• Enhanced product reliability through thorough testing, troubleshooting, and analysis of electrical components.
• Conducted root cause analysis on equipment failures, implementing corrective actions that reduced downtime and maintenance costs.
• Optimized electrical systems through careful selection of components based on performance specifications and cost considerations.