JAMIE FEE
Peterborough,Canada
Summary
Dedicated Human Resources professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking former Manager well-known for creating positive workplace culture and high-performing teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
YWCA Peterborough Haliburton
06.2022 - Current
- Answer all internal and external HR-related queries and requests
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Coordinated and administered employee health insurance and retirement plans.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Established solid relationships between departments by providing well-rounded support across various teams.
Customer Service Representative
Tim Horton's
04.2017 - 09.2020
- Provided guidance on employee relations and matters of corrective action
- Worked with team members 1 to 1 and in small groups to enhance performance and employee satisfaction
- Assisted managers in the use of objectives and performance reviews as coaching tools for individual development
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Shift Manager
Tim Horton's
11.2015 - 07.2016
- Assisted managers in determining training needs and finding the best solutions to meet those needs
- Assisted with new employee onboarding and ensured all pre-employment forms were completed within 72 hours
- Provided guidance on employee relations and matters of corrective action
- Managed company organizational structure, responsibilities, and staffing levels
- Collaborated with leadership on recruitment strategies, development plans, performance management, and employee engagement
- Conducted employee onboarding and helped organize over 1,000 hours of training and development initiatives
Supervisor
Tim Horton's
11.2014 - 10.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Set overall vision and provided team leadership
- Evaluated employee performance and coached and trained to improve weak areas
Human Resources Assistant (CO-OP)
Compass Group Canada
09.2012 - 10.2014
- Created and posted job ads, scheduled interviews, and managed pre-employment screenings and background checks
- Worked with Human Resources manager to create documentation and training materials for staff onboarding
- Assisted managers in determining training needs and finding the best solutions to meet those needs
- Collected and organized employee information changes for over 25 employees to ensure data integrity
Health and Safety Representative
Compass Group Canada
09.2012 - 10.2014
- Accompanied, documented, and reported OSHA inspections, insurance oversight, and other formal safety and security measures at work site
- Created safe work environment by complying with safety, health, and security requirements
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses
Lead Hand
Compass Group Canada
07.2008 - 09.2012
- Maintained updated knowledge of company policies and trained employees on rules and procedures regularly
- Contributed to employee performance review meetings and disciplinary actions
- Adhered to industry safety protocols and enforced team member compliance
Education
Associate of Arts - Mental Health And Addictions Counsellor
St. Lawrence College
Brockville, ON04-2024
Post-graduate Certificate - Human Resources Management
Trent University
Peterborough, ON04.2022
Bachelor of Arts - Sociology
Trent University
Peterborough, ON01.2020
Associate Diploma - Human Resources Management
Fleming College
Peterborough, ON01.2012
Skills
- HRIS (ADP)
- Recruiting (Sourcing & Interviewing)
- Employee Onboarding
- Benefits Planning & Administration
- Employee Coaching
- Leadership and Management
- Employee Relations
- Health and Safety
- Collective Bargaining
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Creative Problem-Solving
- Verbal and Written Communication
- Reliable and Punctual
Training
- Organizational Recruitment and Selection
- Leadership Training and Development
- Perspectives Occupational Health and Safety
- Economic Industrial Relations
- Human Resource Planning
- Data Analysis
- Researching Social Life
- Social Inequality
- Ethnicities, Racism, Multiculturalism
Additionalinformation
Good Standing Member of the HRPA, CHRP Designation in Process
Certification
- P.E.A.K Leadership Training Fleming College - 2023
- ASIST Facilitator (In Training) - 2023
- Laridae Leadership Training for Non-Profit - 2022
Timeline
Human Resources Coordinator
YWCA Peterborough Haliburton
06.2022 - Current
Customer Service Representative
Tim Horton's
04.2017 - 09.2020
Shift Manager
Tim Horton's
11.2015 - 07.2016
Supervisor
Tim Horton's
11.2014 - 10.2015
Human Resources Assistant (CO-OP)
Compass Group Canada
09.2012 - 10.2014
Health and Safety Representative
Compass Group Canada
09.2012 - 10.2014
Lead Hand
Compass Group Canada
07.2008 - 09.2012
Associate Diploma - Human Resources Management
Fleming College
- P.E.A.K Leadership Training Fleming College - 2023
- ASIST Facilitator (In Training) - 2023
- Laridae Leadership Training for Non-Profit - 2022
Associate of Arts - Mental Health And Addictions Counsellor
St. Lawrence College
Post-graduate Certificate - Human Resources Management
Trent University
Bachelor of Arts - Sociology
Trent University
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