Jamie Errington
Whitby,ON
Summary
Versatile and results-driven professional with extensive experience in both retail and medical equipment sectors, notably at Cyclelife and Benson Medical Industries. Excelled in customer service and technical troubleshooting, significantly enhancing store performance and medical equipment reliability. Skilled in multitasking and problem-solving, adept at fostering client relationships and improving operational efficiency.
Overview
36
36
years of professional experience
Work History
Store Manager
Cyclelife
07.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Medical Equipment Service Technician
Benson Medical Industries
11.1988 - 06.2022
- Collaborated with sales representatives to ensure seamless transitions from installation to post-sales support for customers.
- Continuously updated technical knowledge through participation in training courses, staying current on industry advancements and emerging technologies.
- Enhanced equipment reliability by performing regular maintenance checks and addressing issues promptly.
- Optimized equipment performance with thorough diagnostics and precise calibration adjustments.
- Streamlined service procedures for faster turnaround time, improving overall customer satisfaction.
- Established rapport with customers by providing expert advice on preventive maintenance measures.
- Ensured regulatory compliance by keeping abreast of industry updates and implementing necessary changes within the service department.
- Delivered exceptional customer service through clear communication, timely updates, and attention to detail during on-site visits.
- Developed strong relationships with key clients, fostering trust and loyalty while promoting long-term business partnerships.
- Reduced downtime for clients through timely completion of repairs and proactive communication regarding equipment status.
- Completed preventive maintenance routines, documentation and procedures.
- Maintained accurate service records, adhering to company standards and ensuring proper documentation for warranty claims.
- Elevated the reputation of the company''s services by consistently receiving positive feedback from satisfied clients.
- Improved patient care by maintaining and repairing medical equipment, ensuring optimal performance and safety.
- Enhanced customer service experience for patients visiting clinics by swiftly attending to complaints about malfunctioning diagnostic machines.
- Decreased downtime of medical devices by performing regular preventive maintenance tasks.
- Ensured compliance with industry standards, conducting thorough inspections of medical equipment.
- Maintained detailed documentation of work orders, repairs, and equipment inventory to ensure accurate records.
- Collaborated with healthcare professionals to identify equipment needs and provide technical support for proper operation.
- Contributed to a safe environment by effectively disposing of hazardous materials according to regulations.
- Enhanced hospital efficiency with timely troubleshooting and repair of malfunctioning equipment.
- Diagnosed cause of problems and completed repairs.
- Inspected, tested and calibrated medical equipment before installing.
- Documented information regarding installations, repairs and inventory checks.
- Installed, calibrated and monitored anesthetic devices.
- Demonstrated correct operation, care and calibration to on-site medical personnel.
- Managed a large territory of clients providing emergency on-call support for veterinary and dental clinics as well as hospitals and research facilities.
Education
High School Diploma -
Markham District High School
Markham, ON06.1985
Skills
- Customer service
- Problem-solving
- Product and service solutions and sales
- Multitasking and organization
- Medical device maintenance, repair and calibration
- Bicycle maintenance and repair
- Territory management
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Store Manager
Cyclelife
07.2022 - Current
Medical Equipment Service Technician
Benson Medical Industries
11.1988 - 06.2022
High School Diploma -
Markham District High School
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