Jamie Denney
Cardinal Lakes
Niagara-on-the-Lake,ON
5
years of professional experience
Dedicated hospitality professional with over 5 years of experience in food and beverage service, luxury guest relations, and team leadership. Proven ability to deliver exceptional customer experiences while supporting daily operations in fast-paced environments. Recognized for strong leadership, initiative, and a results-driven work ethic. Passionate about building positive guest experiences, developing teams, and contributing to operational success.
Work History
Spa Concierge
1 Year 6 Months- Delivered exceptional guest service by creating a welcoming, luxury spa experience from arrival to departure.
- Coordinated daily appointments for massage therapists and estheticians while managing a high-volume booking schedule.
- Responded to guest inquiries, recommended spa treatments, and promoted retail products and hotel amenities to enhance the guest experience.
- Maintained accurate client records, processed transactions, and managed bookings using spa management software.
- Prepared daily reports on sales, occupancy, and guest feedback to support operational decision-making.
- Collaborated with spa and hotel teams to ensure seamless operations and exceptional service standards.
- Built strong product and local tourism knowledge to provide personalized recommendations and increase guest satisfaction.
Server/Bartender
3 Years 3 Months- Delivered exceptional customer service in a fast-paced, high-volume restaurant and bar environment while maintaining a welcoming guest experience.
- Led daily operations by supporting management, coordinating staff, and ensuring efficient service during busy shifts.
- Thrived in a fast-paced environment by multitasking effectively and maintaining high standards of service under pressure.
- Monitored inventory levels and communicated supply needs to management, maintaining organized bar and restaurant operations.
- Trained and mentored new team members on service standards, POS systems, and restaurant procedures.
- Took initiative to resolve guest concerns, supporting coworkers and demonstrating leadership and problem-solving skills.
- Assisted with opening and closing procedures, cash handling, and maintaining food safety and cleanliness standards.
Server/Bartender/Bev Cart
1 Year- Delivered exceptional customer service to golfers and restaurant guests in a fast-paced hospitality environment.
- Served food and beverages in the restaurant, patio, and on-course beverage cart while ensuring responsible alcohol service.
- Built strong relationships with members and guests through friendly, personalized service.
- Assisted with daily food and beverage operations, helping lead staff and maintain efficient service during tournaments and peak hours.
- Trained new team members and upheld service, food safety, and liquor compliance standards.
- Managed cash handling, inventory, and opening/closing procedures with accuracy and attention to detail.
- Recognized for leadership, initiative, and strong work ethic, earning a promotion to Assistant Manager.
Education
Diploma - Business
Honour's Bachelor of Commerce - Management
Skills
Leadership & Team Development
Customer Service Excellence
Staff Training & Mentoring
Guest Relations
Team Collaboration
Problem Solving
Cash Handling & POS Systems
Inventory Management
Food & Beverage Service
Bartending (Smart Serve Certified)
Sales & Upselling
Organization & Time Management
Communication
Timeline
Server/Bartender/Bev Cart
Cardinal Lakes
08.2025 - CurrentRead More
Server/Bartender
124 On Queen Hotel and Spa
05.2023 - 08.2026Read More
Spa Concierge
Vintage Hotels
11.2021 - 05.2023Read More
Fanshawe College
Honour's Bachelor of Commerce from Management
Read More
Fanshawe College
Diploma from Business
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