Jamie Degn
Ottawa
Summary
Dedicated and versatile individual with a diverse background in customer service, hospitality and teaching. Seeking to leverage my strong communication skills, adaptability, and leadership skills in a role within the service industry. Adept at thriving in fast-paced environments while delivering exceptional service and maintaining a calm demeanor under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
State and Main
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
Manager and Server
Tavern at the Gallery
04.2022 - 10.2024
- Demonstrated leadership skills by effectively managing the team, ensuring smooth operations and exceptional customer experiences.
- Trained new staff members, fostering a cohesive and efficient work environment.
- Utilized strong communication skills to interact with patrons, address inquiries and handle concerns.
- Implemented cost-saving strategies and maintained a high level of cleanliness and hygiene.
- Maintained professional, organized, and safe environment for employees and patrons.
Server and Hostess
Milestones
06.2021 - 08.2022
- Greeted and seated guests, enhancing their dining experience with a warm and welcoming attitude.
- Managed a section of tables, taking orders, serving meals, and addressing customer inquiries.
- Collaborated with colleagues to ensure a smoothly coordinated service and prompt customer satisfaction.
Cashier and Visual Merchandizer
Sport Chek
11.2019 - 11.2021
- Provided exceptional customer service as a cashier, processing transactions accurately and efficiently.
- Utilized strong communication skills to address customer inquiries and ensure a positive shopping experience.
- Demonstrated visual merchandising expertise by creating appealing displays that enhanced the store’s aesthetic and product visibility.
- Collaborated with team members to ensure the store’s appearance and layout met company standards.
- Adapted to changing priorities, seamlessly transitioning between cashier and visual merchandising responsibilities.
Cast Member
Cineplex Lansdowne and VIP
04.2018 - 01.2020
- Provided efficient service in the concession stand, including preparing and serving food and beverages, handling cash transactions, and maintaining cleanliness.
- Demonstrated attention to detail while cleaning theatres, ensuring a clean and inviting atmosphere for customers.
- Adapted to the dynamic nature of the cinema environment, contributing to a positive customer experience.
Crew Member
McDonald's
08.2017 - 02.2018
- Operated various stations within the restaurant, including front counter, drive-thru and food preparation.
- Collaborated with team members to ensure accurate order fulfillment and timely service.
- Maintained a clean and organized work area, adhering to food safety and hygiene standards.
Education
Diploma - Cardiovascular Technology
Algonquin College
Ottawa, ON04-2026
Diploma - Pre-Health Sciences
Algonquin College
Ottawa04-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Inventory management
Languages
English
French
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Interests
- Volleyball
- Backpacking and Hiking
Timeline
Server/Bartender
State and Main
10.2023 - Current
Manager and Server
Tavern at the Gallery
04.2022 - 10.2024
Server and Hostess
Milestones
06.2021 - 08.2022
Cashier and Visual Merchandizer
Sport Chek
11.2019 - 11.2021
Cast Member
Cineplex Lansdowne and VIP
04.2018 - 01.2020
Crew Member
McDonald's
08.2017 - 02.2018
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Diploma - Cardiovascular Technology
Algonquin College
Diploma - Pre-Health Sciences
Algonquin College
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