Jamie Cruz Pastoriza
San Jose
Summary
Dedicated professional with strong team management and customer service skills. Known for training and mentoring staff to enhance operational efficiency and maintain excellent customer relationships. Results-driven leader with over 17 years of experience in retail management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Person in Charge
Smart & Final
San Jose
11.2024 - Current
- Manage the front end cashiers, assigning breaks, lunches and daily tasks to keep the store clean and stocked. In Charge of closing the tills at end of night and Managed inventory levels and organized product displays for customer accessibility. Trained and mentored team members on operational procedures and customer service.
Department Manager
Walmart
San Jose
08.2009 - 02.2022
- I have worked in several different departments and store location. Dry grocery, hardware, Auto motive, over night support manager, Front end manager,dot com department. I have trained team members on how to pic the best merchandise from fresh groceries to home goods. Asigning breaks, lunches, and witch associates will dispense merchandise to customer at pic up spot. After all zoom meeting i would coordinate staff meetings to communicate updates and address concerns. Resolved customer complaints promptly and professionally in order to maintain good relationships with customers. Worked closely with associates to Complete tasks in a timely manor, teams of 20 and more.
Truck Driver
Salvation Army
San Jose
05.2008 - 07.2009
- Assisted in loading and un loading items at donation centers. Driving to personal homes and companies to pick up donations Well providing excellent customer service during all pick ups and drop offs. Communicated with dispatchers regarding pickup and delivery times. Inspected truck before and after trips, ensuring all safety regulations were fallowed.
Education
Graduate Certificate - Culinary Arts
CCOC (Culinary Arts/Baking)
San Jose, CA08-1991
Some College (No Degree) - Culinary Arts
Johnson & Wales University
Providence, RISkills
- Team management
- Customer service
- Visual merchandising
- Operational training
- Great ability to multitask
- New hire training
- Great leadership experience
- Effective communication
- Staff discipline
- Documentation and reporting
- Training and mentoring
- Verbal and written communication
- Safety protocols
- Department organization
Timeline
Person in Charge
Smart & Final
11.2024 - Current
Department Manager
Walmart
08.2009 - 02.2022
Truck Driver
Salvation Army
05.2008 - 07.2009
Graduate Certificate - Culinary Arts
CCOC (Culinary Arts/Baking)
Some College (No Degree) - Culinary Arts
Johnson & Wales University