Jamie Catalano
Van Nuys
Summary
Dynamic and dedicated Medical Assistant with extensive experience at Exer Urgent Care, excelling in patient-focused care and EMR management. Proven ability to train staff and enhance operational efficiency, while delivering compassionate support to clients. Skilled in scheduling and case management, ensuring optimal patient outcomes and satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
MWL Medical Assistant
Exer Urgent Care
09.2024 - Current
- Met with clients individually to discuss weight loss, nutrition and lifestyle changes
- Dispensed medication/administered injections
- Obtained client medical history, medication information, symptoms, and allergies.
- Helped maintain the Medical Weight Loss program inventory
- Took lead in managing program and helped re-train employees when charting had errors
- Oriented and trained new staff on proper procedures and policies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Pediatric Medical Assistant
Fairview Health Services
04.2023 - 04.2024
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Managed medical records for all incoming patients. Contacting all necessary sources and scanning into EMR,
- Triaged all virtual visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Mental Health Worker/Emergency Room Technician
Hennepin Healthcare System
08.2022 - 08.2023
- Documented client progress in EMR.
- Trained all new staff in phlebotomy.
- Delivered individualized care to clients working through issues such as mental illness and substance abuse.
- Provided clients with recommendations to community resources.
- Monitored client progress and provided feedback to families and treatment team members.
- Provided case management services to monitor client access to resources and services.
- Worked collaboratively with other mental health professionals to provide consistent care.
- Prepared reports to summarize clients' mental health status.
Health Care Assistant - Supervisor
AICDC Withdrawal Management
06.2021 - 12.2022
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Followed directions of licensed nurses to administer medications and treatments.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Kept accurate and detailed records to track and document client progress.
Shift Leader
Primo Hoagies
03.2016 - 06.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Controlled food costs and managed inventory.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Restaurant Manager - Tier 2
Pilot Travel Center Flying J
10.2010 - 01.2015
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Associate of Science - Registered Nursing
Los Angeles Valley College
Van Nuys, CA06-2028
High School Diploma -
Pittston Area Senior High School
Pittston, PA06-2012
Skills
- Phlebotomy
- Patient-focused care
- Check-in coordination
- Medical office administration
- Patient triage
- Case management
- EMR / EHR
- Customer service and support
- Scheduling coordination
- Training and coaching
- Timesheet management
- Staff management
Certification
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
Timeline
MWL Medical Assistant
Exer Urgent Care
09.2024 - Current
Pediatric Medical Assistant
Fairview Health Services
04.2023 - 04.2024
Mental Health Worker/Emergency Room Technician
Hennepin Healthcare System
08.2022 - 08.2023
Health Care Assistant - Supervisor
AICDC Withdrawal Management
06.2021 - 12.2022
Shift Leader
Primo Hoagies
03.2016 - 06.2017
Restaurant Manager - Tier 2
Pilot Travel Center Flying J
10.2010 - 01.2015
Associate of Science - Registered Nursing
Los Angeles Valley College
High School Diploma -
Pittston Area Senior High School