Jamie Castellanos
Garden Grove
Summary
I am an organised, efficient and hard working person, and am willing to discover and accept new ideas which can be put into practice effectively. I am a good listener and learner, able to communicate well with a group and on an individual level. I am able to motivate and direct my talents and skills to meet objectives.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Amazon
02.2023 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
Retail Sales Associate
Marshall’s
12.2016 - 11.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Packer
North Star Moving Company
09.2015 - 11.2015
- Efficiently assembled boxes of different dimensions for safe packing.
- Effectively managed tasks and responsibilities
- Covered items in safeguarding materials. (Bubble wrap, shipment paper, furniture cloths)
- Prepared products for shipment, maintained cleanliness and organization in the work environment, and loaded/unloaded trucks.
- Communicating with customers to understand their needs, answer questions, and address any concerns during the move.
Sales Associate
Sweet Berry Donut Shop
05.2015 - 06.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Processed payments and provided excellent customer service.
- Prepared a variety of gourmet sandwiches.
- Brewed and served coffee and tea beverages.
Bakers Assistant
SunLand Donutshop
06.2014 - 05.2015
- Cashier
- Organizing / stocking shelves
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained high standards by following food safety regulations and sanitation guidelines.
- Crafted sandwiches, blended smoothies, brewed coffee and tea.
Secretary
Kreimer Air
06.2013 - 04.2014
- Answering and redirecting phone calls from customers, vendors, and staff
- Scheduling appointments, meetings, and conferences
- Managing email, regular mail, and shipments
- Preparing letters, reports, invoices, and meeting minutes
- Filing, entering invoices, excel , Google docs
- Maintaining a record-keeping system for files, contacts, and employee directories
- Overseeing office equipment and supplies, and ordering more when needed
- Helping staff with schedules, travel arrangements, and onboarding
Education
Criminal Justice
Pierce College
Winnetka, CAHigh School Diploma -
Grover Cleveland High School
Reseda, CA05.2014
Skills
- Food safety
- Packaging products
- Cleaning duties
- Critical thinking and problem solving
- Teamwork and collaboration
- Professionalism and strong work ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Hebrew
Native or Bilingual
Timeline
Delivery Driver
Amazon
02.2023 - 12.2023
Retail Sales Associate
Marshall’s
12.2016 - 11.2017
Packer
North Star Moving Company
09.2015 - 11.2015
Sales Associate
Sweet Berry Donut Shop
05.2015 - 06.2015
Bakers Assistant
SunLand Donutshop
06.2014 - 05.2015
Secretary
Kreimer Air
06.2013 - 04.2014
Criminal Justice
Pierce College
High School Diploma -
Grover Cleveland High School
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