Jamie Burton
Bracebridge
Summary
Dynamic Operations Manager with a proven track record at Physio FX Ltd., excelling in enhancing customer satisfaction and fostering team growth. Skilled in inventory management and relationship building, I leverage creative problem-solving to drive operational success and maintain high employee retention rates. Committed to delivering exceptional service and cultivating a positive work environment.
Overview
14
14
years of professional experience
Work History
Landscape Crew Leader
Scotland Landscape and Property Management
03.2016 - Current
- Mentored junior team members, fostering a positive work environment and promoting professional growth.
- Created a safe working environment through adherence to OSHA guidelines during all operations.
- Enhanced landscape projects by implementing innovative design techniques and sustainable practices.
- Managed daily work schedules, delegating tasks effectively for optimal crew productivity and efficiency.
- Managed inventory control processes, reducing waste and ensuring availability of necessary materials on job sites.
- Assisted in the recruitment process of new crew members by interviewing candidates based on their skills.
- Oversaw the maintenance of tools and equipment, ensuring proper functionality for efficient project completion.
- Maintained a high level of professionalism throughout each project phase, resulting in numerous repeat clients.
- Communicated effectively with clients, addressing their needs and concerns while managing expectations.
- Collaborated with crew members to complete projects on time and within budget, ensuring client satisfaction.
- Adhered to industry regulations while completing landscape installations or renovations to maintain compliance with local codes.
- Conducted regular site inspections, maintaining high standards of safety, quality, and aesthetics.
- Coordinated with sales team to develop accurate proposals and cost estimates for new projects.
- Streamlined workflow processes by identifying areas of improvement within the team structure.
- Balanced multiple projects simultaneously while meeting deadlines through strong organizational skills.
- Contributed to increased company revenue through upselling additional services when appropriate.
- Implemented best practices in horticulture, plant selection, and soil management to optimize landscape health and longevity.
- Improved overall crew performance by providing ongoing training in technical skills as well as safety procedures.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Operations Manager
Physio FX Ltd.
10.2010 - 11.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced operational results through cultivating a sense of responsibility among team members.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor Of Arts - Fine Arts
University of Western Ontario
London, ONSkills
- Exceptional customer service focus
- Excellent relationship and rapport development
- Creative thinker and problem solver
- Quick learner dedicated to continuous learning
- Detail oriented and driven
- Strong sense of community
Languages
English
Native or Bilingual
Arabic
Elementary
Timeline
Landscape Crew Leader
Scotland Landscape and Property Management
03.2016 - Current
Operations Manager
Physio FX Ltd.
10.2010 - 11.2016
Bachelor Of Arts - Fine Arts
University of Western Ontario
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