Jamie Blaustein
Ottawa,ON
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Behavioural Counselor
Bairn Croft Residential Services
02.2013 - Current
- Implemented and followed individualized treatment plans to support clients in managing challenging behaviors and developing coping strategies
- Provided crisis intervention and de-escalation support as needed to address conflicts or potential behavioral outbursts
- Documented observations, interactions, and client progress accurately and in a timely manner to maintain thorough and up-to-date client records
- Collaborated with a multidisciplinary team to coordinate and implement holistic care and support services for clients in accordance with their treatment goals
- Participated in interdisciplinary staff meetings to implement research-based changes and assess treatment plans.
- Counseled clients individually to provide strategies for becoming aware of strengths and adjusting socially to environments.
Overnight Awake
Bairn Croft Residential Services
02.2013 - Current
- Monitored and ensured the safety and well-being of clients during overnight shifts in a residential behavioral health facility
- Provided crisis intervention and de-escalation support as needed to address conflicts or potential behavioral outbursts
- Documented observations, interactions, and client progress accurately and in a timely manner to maintain thorough and up-to-date client records
- Collaborated with a multidisciplinary team to coordinate and implement holistic care and support services for clients in accordance with their treatment goals
Customer Service Representative
City of Ottawa; Ron Kolbus Lakeside Centre
05.2011 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and efficiently
- Maintained a high level of professionalism and communication while handling a high volume of customer calls and emails
- Developed strong product knowledge to effectively assist customers with their questions and provide accurate information
- Collaborated with various departments to ensure prompt resolution of customer concerns and complaints
- Managed customer accounts, processed orders, and coordinated product returns and exchanges
Education
Diploma - Police Foundations
Algonquin College
Ottawa, ON01.2012
Skills
- Interdisciplinary Collaboration
- Team Collaboration
- Relationship Building
- Cognitive behavior therapy
- Mental Health Assessment
- Social skills teacher
- Case Documentation
- Learning disability awareness
- Crisis Intervention
Certification
- First Aid, CPR, AED Certification, 05/01/19
- Police Records Check, 12/01/16
- Accessibility for Ontarians with Disabilities Act, 03/01/21
- Core Recertification (City of Ottawa), 03/01/21
Volunteer Experience
- Hockey Heroes, 2015, 2016
- Relay for Life Ottawa Centre – Logistics Committee, 2016, 2019
Languages
English
Native or Bilingual
Timeline
Behavioural Counselor
Bairn Croft Residential Services
02.2013 - Current
Overnight Awake
Bairn Croft Residential Services
02.2013 - Current
Customer Service Representative
City of Ottawa; Ron Kolbus Lakeside Centre
05.2011 - Current
Diploma - Police Foundations
Algonquin College
- First Aid, CPR, AED Certification, 05/01/19
- Police Records Check, 12/01/16
- Accessibility for Ontarians with Disabilities Act, 03/01/21
- Core Recertification (City of Ottawa), 03/01/21
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