Jamie Addison
Burlington,Canada
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
Work History
Server Assistant Manager
District Kitchen + Bar
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
Manager of Business Development and Sales
Key Auto
03.2023 - 11.2023
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
Manager of Operations
Pottery Supply House
09.2022 - 12.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Receptionist Manager
Keora Aveda Salon and Spa
02.2022 - 05.2022
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
Manager in Training/Key Holder
Bluenotes
10.2014 - 06.2019
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
Education
High School Diploma -
Burlington Central High School
Burlington, ON06.2016
Skills
- Staff training and development
- Staff management
- Food safety compliance
- Task delegation
- Employee scheduling
- Upselling strategies
- Time management
- Decision-making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Collaborated with team of 25 in the development of Sales.
- Resolved product issue through consumer testing.
Certificatesandachievements
- OMVIC Certified
- Smart Serve
Timeline
Server Assistant Manager
District Kitchen + Bar
08.2024 - Current
Manager of Business Development and Sales
Key Auto
03.2023 - 11.2023
Manager of Operations
Pottery Supply House
09.2022 - 12.2022
Receptionist Manager
Keora Aveda Salon and Spa
02.2022 - 05.2022
Manager in Training/Key Holder
Bluenotes
10.2014 - 06.2019
High School Diploma -
Burlington Central High School
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