Jamia Pestano
Burnaby,BC
Summary
Self-directed event coordinator with over 2 years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader.
Overview
6
6
years of professional experience
Work History
Customer Success Specialist
Jobber
02.2021 - Current
- Agile and adaptable: navigating tight deadlines, quickly shifting priorities, embracing change, and able to stay calm under pressure and deliver results
- Strong communication style: strive to create a safe and welcoming space for customers to voice their opinions and share their feedback, approaching each conversation with an open mind and a willingness to learn, and offer relevant solutions achieving 5-star client ratings 95% of the time via phone, chats, emails, and video
- Confident with technology: well-versed in utilizing various software programs and platforms to streamline processes and increase efficiency, ability to touch type with accuracy, and proficiently navigate a cloud-based software
IT Help Desk Analyst
YWCA Techlink
08.2020 - 01.2021
- Cultivate relationships with clients on a 1:1 basis: deliver tech support requests over email, phone, virtually, and patiently walk individuals through troubleshooting tasks with a repeat 100% customer satisfaction rating
- Collaboration and Teamwork: voted project team-lead, boosted awareness of YWCA TechLink’s community IT and tech support service by 15% during a 3-week team challenge marketing campaign in collaboration with the TechNinja team of 4 and won the competition
- Customer Focus: designated as project team lead for the TechAdvocates team of 3 and led a high-performance group collaboration resulting in coming 1st in delivering quality customer service in handling client tickets during a 2-week challenge
Receptionist
Firstservice Residential
01.2018 - 10.2019
- Organized and Motivated: managed all customer service and reception administrative functions including updating calendar, booking meetings, prepared documents and coordinating deliveries
- Open Communication: resolved and escalated issues to management personnel for quick problem resolution promptly increasing rate of customer satisfaction by 20%
Education
Certificate - Office Administrator With Technology Program (OAT)
BCIT
Vancouver, BC04.2014
Bachelor of Arts - Communications
Simon Fraser University
Burnaby, BC08.1998
Skills
- Social Media Promotion
- Event Marketing
- Venue Selection
- Catering Coordination
- Menu Planning
- Fundraising strategies
- On-Site Event Execution
- Accommodation Arrangements
- Entertainment Booking
- Time Management
- Vendor and contract negotiations
- Administrative Support
Languages
English
Native or Bilingual
Timeline
Customer Success Specialist
Jobber
02.2021 - Current
IT Help Desk Analyst
YWCA Techlink
08.2020 - 01.2021
Receptionist
Firstservice Residential
01.2018 - 10.2019
Certificate - Office Administrator With Technology Program (OAT)
BCIT
Bachelor of Arts - Communications
Simon Fraser University
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