Summary
Work History
Education
Skills
Timeline
Generic

Jami VanLuven

Fort Erie

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Offering strong customer service mindset and excellent communication skills, ready to thrive in fast-paced environment.

Work History

Bingo Runner

Delta Bingo & Gaming
  • Delivered timely assistance to players, enhancing overall game experience and satisfaction.
  • Verified winner identification for cash payouts.
  • Addressed and resolved slot machine jams and other equipment malfunctions..
  • Supported bingo callers by delivering tickets, cards, and money.

Housekeeper

Courtyard by Marriott
  • Laundered used linens and replaced with clean, fresh items.
  • Prevented spread of germs and active infections through consistent cleaning and sanitizing.
  • Completed cleaning duties on time and according to schedule.
  • Followed established safety precautions when performing tasks, mixing chemicals, and using equipment and supplies.

Server

Hooters
  • Managed multiple tables efficiently, balancing orders and special requests seamlessly.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Handled cash transactions accurately, processing payments and managing tips effectively.

Technical Support Technician

Concentrix
  • Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
  • Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
  • Upsold and cross-sold value-added products and services to callers.
  • Answered user inquiries regarding computer software or hardware operation to resolve problems.

Cashier/Sandwich Artist

Sub Culture
  • Crafted customized sandwiches based on customer preferences and dietary restrictions.
  • Enhanced product utilization by systematically rotating inventory.
  • Accurately processed orders and managed transactions using point-of-sale system.
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.

Education

High School Diploma -

Ridgeway-Crystal Beach Highschool
Ridgeway, ON
06.2016

Certificate - Baking & Pastry Arts Management

Niagara College Canada
Niagara-on-the-Lake, Ontario

Skills

  • Positive and professional
  • Product and service knowledge
  • Strong communication
  • Time management skills
  • Computer proficiency
  • Exceptional customer service
  • Basic math proficiency

Timeline

Bingo Runner

Delta Bingo & Gaming

Housekeeper

Courtyard by Marriott

Server

Hooters

Technical Support Technician

Concentrix

Cashier/Sandwich Artist

Sub Culture

High School Diploma -

Ridgeway-Crystal Beach Highschool

Certificate - Baking & Pastry Arts Management

Niagara College Canada

Similar Profiles

CREATE PROFILE
Jami VanLuven