Jami Sumlic
Prince Albert,SK
Summary
Adept at fostering customer satisfaction and loyalty, honed through roles at SaskEnergy and other notable organizations. Excelled in high-stress situations, demonstrating patience and mastery in POS system operation. Achieved notable improvements in customer retention rates by leveraging exceptional service skills and adaptability.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Customer Service Cashier
Canada Post
02.2019 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Utilized POS system to handle customer cash and credit card transactions.
- Used POS system to enter orders, process payments and issue receipts.
Owner/Operator Truck Driver
C & S Septic
06.2016 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Data Entry Clerk
Ahtahkakoop Cree Nation
10.2024 - 12.2024
- Completed data entry tasks with accuracy and efficiency.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
- Organized, sorted, and checked input data against original documents.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Created spreadsheets for more efficient recordkeeping.
Educational Assistant
Sask Rivers School Division
12.2023 - 10.2024
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
Customer Service Representative
SaskEnergy
08.2004 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Marian Graham High School
Saskatoon, SK06-1996
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Cash management
- Customer focus
- Payment processing
- POS system operation
- Inventory management
- Payment collection
- Financial shortage analysis
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Cultural awareness
- Customer assistance
Languages
English
Full Professional
Head Coach for female Hockey teams
I have volunteered my time to Head Coach many female hockey Teams, Coaching is a process that provides guidance, instruction and support young females achieve goals and improve proformance.
Interests
- Reading
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Outdoor Recreation
- Gym Workouts
Timeline
Data Entry Clerk
Ahtahkakoop Cree Nation
10.2024 - 12.2024
Educational Assistant
Sask Rivers School Division
12.2023 - 10.2024
Customer Service Cashier
Canada Post
02.2019 - Current
Owner/Operator Truck Driver
C & S Septic
06.2016 - Current
Customer Service Representative
SaskEnergy
08.2004 - 06.2016
High School Diploma -
Marian Graham High School
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