Jami Bacon

Assisted callers in paying tolls,creating and updating acct info

• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Focus on establishing and maintaining the company’s reputation by promptly and efficiently addressing the customers’ need
• Utilization of effective time management and organizational skills to ensure the timely delivery of products and passengers resulting in an overall positive feedback rating of 98%

• Answered telephones and greeted customers
• Addressed customer's questions and resolved complaints through a combination of telephone service, computer data entry, billing, and balancing and reconciling customer payments
• Maintained records, prepared reports, and performed word processing, data entry, and other clerical duties

• Received returns, updated customer's accounts, processed refunds, and updated warehouse inventory
• Consistently out-performed co-workers in the number of returns processed daily by prioritizing tasks and developing an efficient workflow strategy

• Collected and prepared source documents for data entry
• Created databases from source documents, generated reports, and organized source documents into files for storage

• Collected source documents and researched missing or unclear information by reaching out to customers, doctor’s offices, and hospitals, or through online research
• Updated customer records with the information obtained and printed hardcopies for mailing