Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JAMHEL JOHN BARING

Toronto,ON

Summary

Accomplished Customer Service Representative with a proven track record at Sunwing Airlines, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in leveraging computer proficiency and critical thinking to streamline processes, evidenced by significant improvements in customer support and service delivery. Demonstrates a strong ability to manage high-stress situations, ensuring customer satisfaction and repeat business.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Sunwing Airlines
Toronto, ON
01.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Alorica
Davao City
01.2021 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Philippine Airport Ground Solutions.
Davao City, Philippines
01.2019 - 02.2020
  • Sought ways to improve processes and services provided.
  • Created and maintained detailed database to develop promotional sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Education

Diploma - Advance Diploma in Hospitality And Tourism Mgmt.

Toronto of School Management
Toronto, ON
01.2023

Bachelor of Science - Bachelor of Science in Tourism Management

University of Mindanao
Davao City, Philippines
11.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Computer Proficiency

Languages

English
Full Professional

Timeline

Customer Service Representative

Sunwing Airlines
01.2023 - Current

Customer Service Representative

Alorica
01.2021 - 09.2022

Customer Service Representative

Philippine Airport Ground Solutions.
01.2019 - 02.2020

Diploma - Advance Diploma in Hospitality And Tourism Mgmt.

Toronto of School Management

Bachelor of Science - Bachelor of Science in Tourism Management

University of Mindanao
JAMHEL JOHN BARING