Ji Wu
San Jose
Summary
Highly experienced and productive support professional. Able to multi-task and work under pressure efficiently. Possess excellent problem solving and conflict resolution skills. Self-starter, organized, positive, and dedicated to excellence. Bilingual English-Mandarin-Japanese.
Overview
25
25
years of professional experience
Work History
QUANTA Computer
07.2024 - 07.2025
- Receiving server
- Checking server model and serial number
- Using system checking component in the server working correct or incorrect
- Going to Material Control team picking up components
- Replace needs changing components
- Retesting server check it working correct or incorrect
- No booting server using reflash BMC and/or BIOS
- Updating firmware
- Delivery completed server
- Reference contact information (because I am not a permanent employee, give agency email address)
- Contact information Kurani
- Pkurani@volt.com
- 510-378-4124
Server Assembly
Hyve Solutions Inc.
10.2019 - 07.2024
- Server Hardware Troubleshooting
- Hi-pot Server power supply testing
- Server rework
- Server Disassembly
- Putting Server in Linux system for testing
- Server system configuration
- Reference contact information Supervisor Marius Alejandro
- 510-936-9597
- Mariusa@synnex.com
- Mariusa@hyvesolutions.com
Helpdesk Level 1
Mphasis
10.2016 - 10.2019
- On Sky for business remote desk to resolve some issue and pulse secure installation for user
- VPN connection Pules Secure installation
- Install Java and Adobe flash play
- Microsoft Mail Exchange add user to distribution mail list and shared mail box
- Create mail box owner and member
- Add user and create user account on Active Directly Remote desk
- Unlock user’s account on Active Directly and set up expire day
- Enroll new mobile phone on Mobile Irion
- Unlock user’s SAP account
- Create incident and request ticket for user on Service Now system
- Pick up incident and request ticket from queue to resolve issues and complete user’s application on Service Now system
- Unlock and reset password for user’s account
- Unlock and reset secure doc password for user
- Create secure drop box for user on OKTA page
Data Entry Helpdesk Assistant
UEI College
05.2016 - 07.2016
- Network printer configuration
- Hardware troubleshooting desktops, laptops, projectors
- Setup thin client machines
- Installation windows7
Helpdesk Assistant
MARUKAI supermarket
02.2014 - 04.2016
- Helpdesk Assistant: software installation, solving p.o.s. Machines problem, setup cashier machine, setup Samsung Merchandise Bar code scanner
- Remote Desktop & VMware
Apartment Demonstration Company
04.2000 - 07.2001
- Data entry (accounted for, processed employee work hours, inputted data on MAC computer)
- Built new apartment modeling using CG software Photo Shop
Education
Diploma - Information And Computer Systems
UEI College
Gardena, CA07-2016
Information And Computer Systems
UEI College
Gardena, CA07-2016
No Degree - Information Science
Fukushi University
Aichi, Japan11-1997
Japanese
Yamasa Japanese School
Aichi, Japan04-1995
High School Diploma -
Shanghai Motor Technician College
China07-1990
Skills
- Linux system administration
- Agile methodology
- Powershell
- Server hardware troubleshooting
- Hi-pot testing
- Microsoft Deployment Toolkit
- ServiceNow ticketing system
- Local Networking
- TCP/IP protocol
- DHCP
- VPN installation (Pulse Secure)
- Java installation
- Adobe Flash Player installation
- Microsoft Exchange administration
- Active Directory user management
- Remote desktop
- Mobile device enrollment (MobileIron)
- Server/Client OS installation and configuration (Windows Server 2008-2012)
- Domain controller installation and configuration
- VMware Workstation
- Print server installation and configuration
- Operating system installation and troubleshooting (Windows 7/10/11)
- Microsoft Office 365 installation and configuration
- Linux installation and configuration (Ubuntu, Rocky 86)
- Mac OS installation
- Antivirus configuration (360, McAfee, Symantec Endpoint Protection)
- Desktop/laptop configuration and repair
- Photoshop installation and operation
- Data entry
- Computer maintenance
- Computer hardware troubleshooting
- Hardware maintenance
- Component replacement
- Hardware repair
Timeline
QUANTA Computer
07.2024 - 07.2025
Server Assembly
Hyve Solutions Inc.
10.2019 - 07.2024
Helpdesk Level 1
Mphasis
10.2016 - 10.2019
Data Entry Helpdesk Assistant
UEI College
05.2016 - 07.2016
Helpdesk Assistant
MARUKAI supermarket
02.2014 - 04.2016
Apartment Demonstration Company
04.2000 - 07.2001
Diploma - Information And Computer Systems
UEI College
Information And Computer Systems
UEI College
No Degree - Information Science
Fukushi University
Japanese
Yamasa Japanese School
High School Diploma -
Shanghai Motor Technician College