JAMES TOCHUKWU EGBUCHE
TORONTO,ON
Summary
Concierge professional with 3 years of experience in luxury hospitality. Skilled in guest relations, reservations, and personalized service. Recognized for strong communication, problem-solving, and organizational abilities that consistently enhance guest satisfaction.
Overview
4
4
years of professional experience
Work History
Concierge
Luxury Hotel
02.2019 - 10.2021
- Coordinated guest reservations, transportation, and personalized recommendations.
- Partnered with local vendors to secure exclusive services.
- Maintained 95% guest satisfaction rating through prompt issue resolution.
Front Desk Associate
Star-King Hotel
01.2018 - 12.2018
- Managed check-in/check-out and concierge support.
- Assisted with restaurant bookings and event tickets.
- Awarded “Employee of the Month” twice for outstanding service.
Education
Diploma - Hospitality Management
Imo-State University
Imo State, NG01.2017
Skills
- Guest Relations & Customer Service Excellence
- Reservation & Booking Management
- Local Knowledge of Attractions, Dining, Entertainment
- Problem-Solving & Conflict Resolution
- Time Management & Multitasking
- Discretion & Professionalism
- Team Collaboration with Front Desk & Management
- Proficiency with Hotel Management Software (Opera, Fidelio)
Languages
English
Native or Bilingual
CUST
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Timeline
Concierge
Luxury Hotel
02.2019 - 10.2021
Front Desk Associate
Star-King Hotel
01.2018 - 12.2018
Diploma - Hospitality Management
Imo-State University