Dynamic operations supervisor known for crisis intervention and employee coaching. Committed to creating a supportive team atmosphere and achieving operational goals through strong communication and adaptability.
Overview
18
18
years of professional experience
Work History
NOC Lead
Crestwood Behavorial Health
San Diego
03.2024 - Current
Guided clients in establishing achievable goals and monitored progress to enhance accountability.
Delivered emotional support and motivation to clients during challenging recovery moments, fostering resilience.
Provided crisis intervention and support during emergency situations in the facility.
Oversaw daily operations, ensuring efficient workflow and adherence to departmental standards.
Collaborated with team members to resolve issues and improve processes.
Monitored employee productivity to provide constructive feedback and coaching.
Established group totals, schedules and managed effective staffing coordination.
Gear Supervisor/Operations Manager
Buy Buy Baby
West Hills
10.2016 - 07.2023
Trained staff on customer service techniques and product knowledge.
Supervised daily operations, ensuring compliance with company policies to maintain operational integrity.
Coordinated inventory management and organized product displays to enhance customer engagement.
Conducted performance reviews, providing constructive feedback to foster team development.
Resolved customer inquiries and complaints in a timely manner.
Implemented training programs to enhance employee skills and efficiency.
Shift Supervisor
Ralphs Grocery Store
Glendale
07.2008 - 09.2010
Supervised daily operations, ensuring adherence to store policies for consistent service delivery.
Implemented food safety practices, safeguarding product quality and customer health.
Managed inventory of ingredients and supplies, facilitating seamless production flow.
Ensured cleanliness and organization of baking station and equipment.