Summary
Overview
Work History
Education
Skills
Timeline
Generic

James P. Rauch

San Diego

Summary

Dynamic operations supervisor known for crisis intervention and employee coaching. Committed to creating a supportive team atmosphere and achieving operational goals through strong communication and adaptability.

Overview

18
18
years of professional experience

Work History

NOC Lead

Crestwood Behavorial Health
San Diego
03.2024 - Current
  • Guided clients in establishing achievable goals and monitored progress to enhance accountability.
  • Delivered emotional support and motivation to clients during challenging recovery moments, fostering resilience.
  • Provided crisis intervention and support during emergency situations in the facility.
  • Oversaw daily operations, ensuring efficient workflow and adherence to departmental standards.
  • Collaborated with team members to resolve issues and improve processes.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Established group totals, schedules and managed effective staffing coordination.

Gear Supervisor/Operations Manager

Buy Buy Baby
West Hills
10.2016 - 07.2023
  • Trained staff on customer service techniques and product knowledge.
  • Supervised daily operations, ensuring compliance with company policies to maintain operational integrity.
  • Coordinated inventory management and organized product displays to enhance customer engagement.
  • Conducted performance reviews, providing constructive feedback to foster team development.
  • Resolved customer inquiries and complaints in a timely manner.
  • Implemented training programs to enhance employee skills and efficiency.

Shift Supervisor

Ralphs Grocery Store
Glendale
07.2008 - 09.2010
  • Supervised daily operations, ensuring adherence to store policies for consistent service delivery.
  • Implemented food safety practices, safeguarding product quality and customer health.
  • Managed inventory of ingredients and supplies, facilitating seamless production flow.
  • Ensured cleanliness and organization of baking station and equipment.

Education

High School Diploma -

Glendale High School
Glendale
06-2008

Some College (No Degree) - EMT

Glendale Community College
Glendale, CA

Skills

  • Employee supervision
  • Staff training
  • Team management
  • Crisis intervention
  • Conflict resolution
  • Problem solving
  • Effective communication
  • Team collaboration
  • Time management
  • Flexible and adaptable
  • Communication

Timeline

NOC Lead

Crestwood Behavorial Health
03.2024 - Current

Gear Supervisor/Operations Manager

Buy Buy Baby
10.2016 - 07.2023

Shift Supervisor

Ralphs Grocery Store
07.2008 - 09.2010

High School Diploma -

Glendale High School

Some College (No Degree) - EMT

Glendale Community College
James P. Rauch