Jameskley JEAN-BAPTISTE
EDMONTON,AB
Summary
Trilingual (French, English and Spanish) high-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment. Skilled in resolving customer issues, providing financial advice and cross-selling bank products. Strong communicator and problem-solver committed to helping customers achieve financial goals.
Overview
6
6
years of professional experience
Work History
Banking Customer Service Representative
ING DIRECT
01.2019 - 06.2023
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Went above and beyond with service to promote loyalty and support bank goals.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Reached out to existing bank customers and offered personalized support for different needs.
- Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
- Collected feedback from customers to help improve service delivery and banking processes.
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Banking Assistant
Bnp Paribas Bank
09.2018 - 11.2018
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
- Partnered with high net worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service.
- Completed e-learning plan and bank secrecy act training and maintained up-to-date banking knowledge.
- Entered loan data into computerized banking system for renewals and modifications and submitted requests to portfolio managers before maturity.
- Prepared, sorted and distributed reports to appropriate branches.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Assisted commercial banking team with collection and clearing of document exceptions and collected past due loan payments.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
Project Manager
Veolia
02.2017 - 08.2018
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Developed and implemented strategic project plans to meet business objectives.
- Managed projects from procurement to commission.
- Negotiated and managed third-party contracts related to project deliverables.
Education
Certificate - English For Career Development
University Of Pennsylvania
Pennsylvania, US03.2022
Certificate - English For Journalism
University Of Pennsylvania
Pennsylvania, US02.2022
MBA - Business Administration
University of Panthéons-Assas(Paris II)
Paris,FRANCE09.2016
Bachelor of Science - Business Administration
Ctaholic University of Santo Domingo
Santo Domingo, Dominican Republic07.2012
Skills
- Effective Customer Communication
- Customer Inquiries
- Financial Transactions
- Credit Card Transaction Processing
- High Net Worth Individuals Marketing
- Currency Packaging
- Cash Reconciliation
- Customer Relationship Management
- Electronic Systems
- Microsoft Office
- Customer Account Management
- Administrative and Office Support
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Documented and resolved complicated situations which led to client satisfaction.
- Achieved results by completing task with accuracy and efficiency.
Language Skills
- French-Mother tongue
- English- Fluent
- Spanish-Fluent
Timeline
Banking Customer Service Representative
ING DIRECT
01.2019 - 06.2023
Banking Assistant
Bnp Paribas Bank
09.2018 - 11.2018
Project Manager
Veolia
02.2017 - 08.2018
Certificate - English For Career Development
University Of Pennsylvania
Certificate - English For Journalism
University Of Pennsylvania
MBA - Business Administration
University of Panthéons-Assas(Paris II)
Bachelor of Science - Business Administration
Ctaholic University of Santo Domingo
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