Summary
Overview
Work History
Education
Skills
Training
Timeline
SalesAssociate
James John Samson

James John Samson

Technical Sales Professional (Key Accounts Manager), Sourcing Leader, Purchaser, Package Development and Quality Assurance, International Trade Practitioner (Candidate)
Etobicoke,Ontario

Summary

I am a motivated Sales Professional with 20 years of experience in customer service and sales in the Food Industry. As a Key Accounts Manager, I have a proven track record of increasing sales, improving the buying experience, and elevating the company profile with target markets. Moreover, I have a background in Purchasing and Sourcing, Package Development, Supplier Management, and Quality Assurance. Currently, I am seeking a full-time position that presents professional challenges and opportunities for growth.

Overview

23
23
years of professional experience

Work History

Operations Assistant

Zara
05.2023 - Current
  • Accountable for daily store operations and managing stockroom and replenishment
  • Motivate and inspire the team by providing excellent internal customer service.
  • Analyze data to improve KPIs and minimize stock loss.
  • Assist operations manager with planning of routine operations and special projects.

Sales Associate

Hudson's Bay
10.2022 - Current
  • Built and maintained customer relationships, provided a great shopping experience, and kept assigned areas clean and organized
  • Promote HBC credit and loyalty programs and achieve targets
  • Process POS transactions accurately and efficiently
  • Assist in seasonal changeover, maintenance, and restocking of departments.

Seasonal Educator

Lululemon
11.2022 - 01.2023
  • Created world-class customer service or guest experience
  • Engaged with guests, sharing top-quality product education
  • Conducted accurate guest transactions and executed market-relevant omnichannel programs (e.g., buy online/pick up in-store and ship from store options) and Received guest feedback.

Sales Professional (Key Accounts Manager)

Purechem & Ferna Corporation
01.2004 - 08.2022
  • Managed key accounts (multinational food manufacturers, food service, and distributors) - Was responsible for increasing sales and developing new and expanding existing businesses
  • Delivered the implementation of sales functions such as Sales Planning, Customer Sourcing and Acquisition, Customer Communication, Customer visits, Order Handling, Review of Customer Requirements, and Handling of customer complaints
  • (Quarterly Business Review) Improved Customer Service and Relationship Management (Both B2B & B2C Sales) and Executed Quality Management System
  • Attended Trade Shows and Organized Baking and Food Service Demonstrations.
  • Conducted comprehensive market research to identify emerging trends, informing product development decisions and positioning strategies.
  • Worked closely with cross-functional teams, such as customer support such as logistics and accounting, and technical services, to ensure seamless delivery of solutions that met client expectations.
  • Generated new leads through networking and attending industry events.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Achieved or exceeded company-defined sales quotas.
  • Strengthened client relationships with regular communication, addressing concerns, and providing exceptional service.
  • Negotiated contracts and pricing agreements with clients, securing long-term business partnerships.
  • Analyzed market trends to identify new business opportunities within the territory.
  • Conducted regular client reviews to assess performance metrics and identify areas for improvement.
  • Achieved or exceeded assigned sales targets consistently by implementing effective account management strategies and monitoring progress regularly.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Sourcing Leader II

Avon Products Manufacturing, Inc.
06.2003 - 12.2003
  • Identified cost savings initiatives for all commodities from all local/regional suppliers
  • Managed Vendor Key Performance Indicators and resolved Quality and Delivery issues
  • Maintained inventory control system, including minimum order quantity and lead time reduction
  • Resolved all new product issues, product supply, and over-sale support.

Materials Assistant

Monde M.Y. San Corporation
02.2001 - 06.2003
  • As Purchasing Officer, I performed and supervised buying materials and supplies, reduced material costs, and created the purchasing procedures and policies for ISO documentation
  • As Package Engineer - Reviewed and implemented material specifications and design improvements
  • Supervised and coordinated with the Marketing Team, QA, Manufacturing, and Supplier of the materials for product development and testing
  • As Supplier/Vendor Management Team Leader, I managed the company's Supplier's Performance and Capacity Evaluation, founded Supplier Audit Circle, conducted supplier audits, and was overall in charge (SAC Awards) Supplier Recognition Day
  • Assisted Purchasing, Operations, and General Manager in all other functions
  • Performed all Industrial Engineering functions - Quality Assurance, Time and motion Study, Work Sampling, Methods Analysis and Improvement, and Project Study.

Education

Ontario College Graduate Certificates In International Business Management (with Honours) And Supply Chain Management - Global Logistics (Ongoing) -

Seneca College
Toronto, ON

Bachelor Of Science In Industrial Engineering -

University of Santo Tomas
Manila Philippines
03.2000

Skills

  • Customer Service
  • Negotiation
  • Networking
  • Active Listening
  • Critical Thinking
  • Problem-Solving
  • Key Account Management
  • Cross-Functional Collaboration
  • Business Development
  • Market research
  • Product knowledge
  • Sales forecasting
  • Food Safety and Sanitation
  • Supply Chain Management
  • Vendor Relationship Management
  • Territory Management
  • Sales Quota Achievement
  • Account Development
  • Retail Knowledge
  • Project Management

Training

Effective Sales & Marketing Strategies Avon Asia Pacific Regional Procurement Conference in Kuala Lumpur, Malaysia

Effective Purchasing Management

The 5S of Good Housekeeping Seminar - Workshop

Personal Development & Work Effectiveness Program

Packaging Technology Course

Corporate Safety Planning Workshop

Packaging & Labeling of Food Products for Local & International

Dealing with Difficult Times Seminar

Workshop on Documenting a Quality Management System

Seminar on Profitable Purchasing

Strategies Training Course on Testing of Flexible Packaging Materials for Food Use

Seminar on Labor Law Education

Timeline

Operations Assistant

Zara
05.2023 - Current

Seasonal Educator

Lululemon
11.2022 - 01.2023

Sales Associate

Hudson's Bay
10.2022 - Current

Sales Professional (Key Accounts Manager)

Purechem & Ferna Corporation
01.2004 - 08.2022

Sourcing Leader II

Avon Products Manufacturing, Inc.
06.2003 - 12.2003

Materials Assistant

Monde M.Y. San Corporation
02.2001 - 06.2003

Ontario College Graduate Certificates In International Business Management (with Honours) And Supply Chain Management - Global Logistics (Ongoing) -

Seneca College

Bachelor Of Science In Industrial Engineering -

University of Santo Tomas

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James John SamsonTechnical Sales Professional (Key Accounts Manager), Sourcing Leader, Purchaser, Package Development and Quality Assurance, International Trade Practitioner (Candidate)