Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative

James (Jim) Thompson

Summary

Since graduating from High School in 1979 I have been training in customer service skills,

Career in Retail since 1981 to present.

* Food Retail

* direct sales and marketing through Amway Distribution, Forever Living IBO,

* Independent Business Contractor with Thompson Flooring business, Pizza Hut Delivery Contractor.

*To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

* Organized and dependable candidate successful at managing multiple priorities Ready to help team achieve company goals.

* Hardworking and passionate job seeker with a strong organizational skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Delivery Driver

Pizza Hut
12.2021 - Current
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Verified accuracy of all deliveries against order forms.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Retail Meat Cutter

Foodland Grocery Store
02.2019 - 02.2021
  • Learned and adapted quickly to new technology and software applications.
  • Ran errands and provided general office support in a professional environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked well in team setting, providing support and guidance.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Worked effectively in fast-paced environments.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Sales and profit margin increased dramatically during my employment with Foodland Mount Forest.

Thompson Flooring and Maintenance

Self Employed
03.1998 - 11.2004
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

No Degree - Addictions And Community Service

Everest College
Waterloo, ON
06.2010

Skills

  • Freight Expertise
  • Knowledge of State Roads and Highways
  • Dry Vans
  • Map Reading Skills
  • Time Management
  • Customer Service
  • Logistics Knowledge
  • Excellent Sense of Direction
  • Verbal and Written Communication
  • Client Relationship Management
  • Teamwork and Collaboration
  • Food Delivery
  • Product and Service Sales

Accomplishments

Over the past 4 decades I have achieved skills in sales abilities, over come obstacles such as shyness and lack of confidence.

Owned my own businesses in flooring, direct sales, convenience store owner operator,

I can manage web browsing and computer data input and researches.

Certification

I currently hold a Food Handlers Certificate,

* Certificate in Retail Meat Cutting,

*Certificate in Building Maintenance Mechanic

* Certificate in Addictions and Community Service Worker

* A valid Drivers License,

* A Passport for international travel

Timeline

Delivery Driver

Pizza Hut
12.2021 - Current

Retail Meat Cutter

Foodland Grocery Store
02.2019 - 02.2021

Thompson Flooring and Maintenance

Self Employed
03.1998 - 11.2004

No Degree - Addictions And Community Service

Everest College

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James (Jim) Thompson