Open To Work
James (Jim) Rothwell
Eaton Electrical
Cambridge
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Lead Field Service TechnicianLead Field Service TechnicianConstruction ManagerField Service TechnicianSubstation Technician
Work Type
Full TimeContract WorkConsulting
37
years of professional experience
Dynamic professional with extensive experience in leading field service projects and supervising teams. Skilled in developing training programs, implementing preventative maintenance strategies, and fostering strong client relationships to drive customer satisfaction and operational excellence.
Work History
Lead Field Service Technician
6 Years 2 Months- Led troubleshooting and repair of electrical systems to ensure operational efficiency.
- Supervised field service teams, enhancing collaboration and workflow execution across projects.
- Developed training programs for junior technicians, improving skill sets and service delivery quality.
- Implemented preventative maintenance strategies that reduced equipment downtime significantly.
- Coordinated technical support for clients, resolving issues promptly to maintain customer satisfaction.
- Conducted on-site inspections and assessments to identify system improvements and upgrades.
- Analyzed performance data to drive process enhancements, fostering continuous improvement culture.
- Established safety protocols in field operations, ensuring compliance with industry standards and regulations.
- Troubleshot complex technical issues effectively using comprehensive analytical skills.
- Maintained up-to-date industry certifications, ensuring adherence to professional standards in service delivery.
- Provided detailed documentation of completed tasks, facilitating accurate record-keeping for future reference.
- Collaborated with sales teams to identify upselling opportunities based on client needs and system requirements.
- Mentored new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.
- Led cross-functional projects successfully by coordinating efforts between various departments involved in the process.
- Enhanced overall system performance by conducting thorough diagnostic tests and implementing necessary upgrades.
- Developed strong relationships with clients by providing exceptional customer service and support.
- Promoted a culture of continuous improvement by encouraging team members to share ideas for process enhancements.
- Served as the primary point of contact for clients during project implementation phase, fostering trust and loyalty.
- Improved customer satisfaction by promptly addressing and resolving field service issues.
- Ensured safety compliance in all work activities, minimizing risk of accidents or injuries on the job site.
- Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Discussed and recommended service options with customers and explained costs involved.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
Lead Field Service Technician
8 Years 4 Months- Led troubleshooting and repair of electrical systems to ensure operational efficiency.
- Supervised field service teams, enhancing collaboration and workflow execution across projects.
- Developed training programs for junior technicians, improving skill sets and service delivery quality.
- Implemented preventative maintenance strategies that reduced equipment downtime significantly.
- Maintained up-to-date industry certifications, ensuring adherence to professional standards in service delivery.
- Implemented preventive maintenance programs that resulted in reduced equipment downtime.
Construction Manager
5 Years 1 Month- Led project planning and execution, ensuring adherence to safety regulations and industry standards.
- Oversaw budgeting and resource allocation, optimizing costs without compromising quality.
- Coordinated cross-functional teams to enhance communication and streamline workflow processes.
- Implemented risk management strategies to mitigate potential project delays and challenges.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Developed comprehensive project schedules, aligning timelines with client expectations and deliverables.
- Conducted site inspections to assess progress, identifying areas for improvement and efficiency gains.
- Supervised team of construction workers to maintain productivity and quality of work.
- Identified and resolved construction issues promptly to prevent delays.
- Verified completed projects met approved time, quality, and cost estimates.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Conducted thorough risk assessments to identify potential hazards early in the planning stages, mitigating delays or complications.
Field Service Technician
8 Years 2 Months- Diagnosed and resolved electrical and mechanical issues in field setups.
- Performed routine maintenance and inspections on electrical systems.
- Collaborated with engineering teams to improve product reliability and performance.
- Trained junior technicians on troubleshooting techniques and service protocols.
Substation Technician
4 Years 7 Months- Conducted preventive maintenance on substation equipment to ensure operational reliability.
- Diagnosed electrical issues using advanced testing equipment, improving response time for repairs.
- Led training sessions for junior technicians on safety protocols and equipment handling procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime in operations.
- Collaborated with engineering teams to develop and execute upgrade plans for outdated systems.
- Managed inventory of parts and supplies, optimizing procurement processes to minimize costs.
- Maintained accurate documentation of all maintenance activities, contributing to improved record-keeping practices within the organization.
Substation Apprentice
3 Years 10 Months- Assisted in installation and maintenance of electrical equipment in substations.
- Conducted routine inspections to ensure compliance with safety protocols and standards.
- Collaborated with senior technicians to troubleshoot equipment malfunctions effectively.
- Maintained accurate documentation of work performed for regulatory compliance purposes.
- Participated in training sessions to enhance knowledge of substation operations and procedures.
Education
Electrician Trade School - Electrician Apprenticeship
- Ranked 1% in Class
- Electrican Construction And Maintenace 309A IBEW 1788/Hydro One 1993
Level 1 Infrared Thermography - Infrared Thermography
- Electrical Engineering Technology
Skills
Field repairs
Electrical systems
System installation
Diagnostic testing
Positive attitude
Teamwork and coordination
Customer service
Problem-solving
Troubleshooting and repair
Repair and installation
Service quality
Electrical troubleshooting
Installation and maintenance
Timeline
Lead Field Service Technician
Eaton Electrical
03.2020 - 05.2026Read More
Lead Field Service Technician
Marlen Technical Solutions
11.2011 - 03.2020Read More
Construction Manager
Eaton Corporation
07.2006 - 08.2011Read More
Field Service Technician
Eaton Electrical
04.1998 - 06.2006Read More
Substation Technician
Toronto Hydro
09.1993 - 04.1998Read More
Substation Apprentice
Hydro One
08.1989 - 06.1993Read More
Flir Syastems
Level 1 Infrared Thermography from Infrared Thermography
Read More
Humber College
Electrician Trade School from Electrician Apprenticeship
Read More
Ryerson University
from Electrical Engineering Technology
Read More