James Jaybo San Juan

• Assisted in managing communication between team members and operations team for project updates.
• Implemented tracking systems to monitor project progress and identify potential delays.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

• Developed strategic recommendations to enhance customer engagement and retention.
• Evaluated business customer needs and developed strategic plans that increased small‑business engagement and opportunities.
• Maintained ongoing relationships with business clients, contributing to a 15% increase in satisfaction.

Manager

• Coordinated recruitment and event operations, including budgeting, scheduling, and internal/external communication.
• Identified performance gaps and implemented process improvements that helped teams consistently meet goals.
• Served as team lead for sales strategy and opportunity development, supporting new hires through training and example‑based leadership.