James Carlo Molina
Vegreville,AB
Summary
Proven to enhance customer satisfaction and kitchen efficiency, my tenure at Boston Pizza showcased my adeptness in cooking techniques and exceptional customer service. Leveraging strong food handling and organizational skills, I consistently improved meal quality and safety, contributing to a significant increase in repeat business. My collaborative approach and culinary expertise drive positive outcomes in fast-paced environments. Hardworking and enthusiastic [Job Title] trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development. Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.
Overview
9
9
years of professional experience
Work History
Cook
Boston Pizza
09.2020 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
Breakfast Chef
Power Plant Grill
11.2022 - 12.2023
- Maintained a clean and organized kitchen workspace, ensuring compliance with health and safety regulations.
- Managed inventory and ordered supplies, reducing costs while maintaining quality standards.
- Consistently received positive feedback from both guests and coworkers on dish preparation quality and taste.
- Successfully managed multiple orders simultaneously without sacrificing attention-to-detail or presentation standards.
- Coordinated with front-of-house staff to ensure seamless communication between kitchen and service teams.
- Practiced safe food methods to avoid disease and prevent food poisoning.
- Improved workflow by implementing time-saving strategies during peak service hours, ensuring prompt meal delivery to guests.
- Enhanced customer satisfaction by preparing high-quality breakfast dishes in a timely manner.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Service Associate
A&W
04.2015 - 07.2019
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Managed client accounts by updating information and processing transactions accurately.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Unloaded, loaded, and stocked merchandise.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Practicum Student
Leismer Lodge
04.2019 - 06.2019
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Enhanced practicum experience by collaborating with multidisciplinary team members and integrating their feedback.
- Developed client rapport through empathetic listening and effective communication, contributing to positive therapeutic outcomes.
- Utilized culturally sensitive approaches when working with diverse populations, fostering an inclusive environment that catered to all clients'' needs.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Associate of Arts - Culinary Arts
Portage College
St. Paul, AB04.2020
High School Diploma -
Vegreville Composite High School
Vegreville, AB06.2016
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Food Preparation
- Strong attention to safe food handling procedures
- Frying
- Cooking techniques
- Knife Skills
- Sanitation
- Hospitality and service industry background
- Supply Restocking
Languages
English
Professional Working
Timeline
Breakfast Chef
Power Plant Grill
11.2022 - 12.2023
Cook
Boston Pizza
09.2020 - Current
Practicum Student
Leismer Lodge
04.2019 - 06.2019
Service Associate
A&W
04.2015 - 07.2019
Associate of Arts - Culinary Arts
Portage College
High School Diploma -
Vegreville Composite High School
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