Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Finance and Insurance Manger/Director/Compliance
Browning DCJR/Aaron CDJR
04.2019 - 10.2023
Handled all facets of DMV filing for New & Used purchase
Provide direct consultations with lending buyers in the purchase of consumer loans
Responsible for generating $1.6 million annually for the last 5 years
Offer exceptional customer service to clients while explaining aftermarket products that supplement their automotive investment and increase dealership profitability
Maintained a CSI score over 98% and above national average for CDJR
Responsible for departments CIT and Heat Sheet reports as well as marketing relations with lenders
Maintain current knowledge of all finance and lease programs and disseminate information to sales and finance team members promptly, including management of the F&I team
Responsible for insuring company is in compliance with Federal and State Laws as well as professional standards, accepted business practices and internal standards
Finance and Insurance Manager/Front Desk Manager
Honda Cars of Corona
05.2006 - 02.2019
Reach and attain monthly F&I manager goals for sales, service contracts, customer service and other key benchmarks
Discussed optional protections with customers and used persuasive communication skills to obtain agreements
Provided detailed explanations of manufacturer and dealership service procedures and policies.
Worked with lending institutions to secure financing and fulfill contracts
Developed and maintained relationships with customers, lenders and other third parties.
Performed quality assurance checks on all purchases and contract details.
Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
Sales & Leasing Consultant/Finance Manager/Pre-Owned Director
Hardin Honda
07.1999 - 04.2006
Provided direct consultations with lending buyers in the purchase of consumer loans
Responsible for generating $500,000+ annually for 2004-2005 in Finance Department
Silver Certificate Winner for American Honda in 2000-2002 as one of the top sales consultants for Honda
Handled customer relations issues, enabling quick resolution, and client satisfaction
Oversaw all inventory control, stocking, marketing, pricing and general record keeping for preowned department
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Responsible for a wide range of customer service, sales and marketing functions.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Manager Trainer/Market Supervisor
Footlocker Inc
05.1990 - 05.1999
Responsible for all aspects of store administration, sales training, customer relations and revenue production
Acknowledged as Manager Trainer of the year in 1994 and 1996
Acknowledged for superior work ethic and focus on professional
Named “Rookie of the Year” 1993
Designated as Manager Trainer in 1994 as part of select group of top 10% of Company Managers
Responsible for overseeing sales of $9.5 million at 5 stores
Total inventory turn worth $29 million
Trained and promoted 10 Store Managers and 21 assistant Managers in 5 years
Trained employees to use professional sales techniques including the “where and when” of effective selling, how to identify key indicators and when to sell hard or sell soft
Instructed staff in the use of computers and POS application software
Handled operations support functions including budget planning, writing employee evaluations, salary guideline budgeting, employee scheduling and conducting marketing research on newly stocked product lines
Responsible for creating highly successful visual merchandise displays resulting in direct and substantial sales gains
Handled inventory control, stocking logistics and extensive record keeping
Education
University of Wisconsin
Madison, WI
1990
Osceola High School
Osceola, WI
1988
Skills
Contract and Vendor Management
Financial Reporting
Legal and Regulatory Compliance
Financial Management
Company Guidelines
Budget Management
Timeline
Finance and Insurance Manger/Director/Compliance
Browning DCJR/Aaron CDJR
04.2019 - 10.2023
Finance and Insurance Manager/Front Desk Manager
Honda Cars of Corona
05.2006 - 02.2019
Sales & Leasing Consultant/Finance Manager/Pre-Owned Director