James Zink
Big Sur
Summary
Dynamic retail management professional with a track record of enhancing store performance through strategic inventory management and data-driven decision-making. Expert in team training and customer engagement, contributing to a culture of accountability and excellence that drives profitability and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Retail Sales Manager
Big Sur Lodge
Big Sur
11.2025 - Current
- Trained and mentored staff on effective sales techniques and customer service standards.
- Supervised daily retail operations and ensured team adherence to company policies.
- Managed inventory levels, including stock ordering and product displays for optimal presentation.
- Coordinated visual merchandising strategies to enhance store displays.
- Collaborated with vendors to ensure timely product deliveries.
Retail Sales Manager
Kaiser Permanente
Woodland Hills
01.2024 - 11.2025
- Trained and mentored staff to deliver exceptional customer service and drive effective sales.
- Analyzed sales data to pinpoint opportunities for improving store performance and profitability.
- Collaborated with vendors to select products aligned with seasonal trends and customer preferences, enhancing store offerings.
- Oversaw financial transactions, ensuring accuracy in sales and expense records.
- Managed approximately 100 incoming calls, emails, and faxes daily from customers.
Server
The Terrace Bistro
01.2022 - 12.2023
- Delivered elevated dining experiences in an upscale environment
- Enhanced guest satisfaction through wine and cocktail recommendations
- Executed upselling techniques that drove increased sales revenue during service interactions.
- Maintained poise and professionalism with high- profile clients
- Collaborated with kitchen staff to ensure timely food preparation and quality presentation.
Sales Professional
Vaden Nissan
03.2018 - 08.2022
- Elevated customer satisfaction by delivering exceptional after-sales service, resolving issues promptly and analyzing future needs.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Strengthened customer relationships through personalized service, fostering loyalty and encouraging repeat business.
- Executed comprehensive product demonstrations to inform customers about vehicle features and benefits.
Education
High School Diploma -
Wakefield Private School
Virgilina, VA01-2018
Skills
- Sales optimization
- Sales forecasting
- Customer engagement
- Inventory management
- Team training
- Vendor collaboration
- Financial management
- Team training
- Merchandising strategy
Timeline
Retail Sales Manager
Big Sur Lodge
11.2025 - Current
Retail Sales Manager
Kaiser Permanente
01.2024 - 11.2025
Server
The Terrace Bistro
01.2022 - 12.2023
Sales Professional
Vaden Nissan
03.2018 - 08.2022
High School Diploma -
Wakefield Private School