James Young

• Coordinated incoming and outgoing shipments to maintain schedules.
• Managed inventory levels for optimal cost savings and minimal stockouts.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
• Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
• Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
• Tracked and managed transfer paperwork such as packing lists.
• Used in-house tracking system to schedule shipments of goods to customer warehouses.
• Issued timely and accurate responses to both internal and external inquiries.
• Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
• Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
• Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.
• Built long-term relationships due to prompt and courteous service.
• Tracked orders and notified customers of status or potential delays.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Built and established relationships with staff and vendors.
• Monitored and adjusted inventory levels according to demand.
• Developed and implemented strategies to reduce costs and improve quality of service.
• Analyzed customer requirements and provided customized logistics solutions.
• Created reports to provide insights into logistics operations and performance.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Implemented systems and procedures for accurate data collection and reporting.
• Implemented and developed supply chain strategies to optimize efficiency.
• Devised routing plans and schedules to facilitate safe and timely delivery of goods.
• Studied data to identify trends and patterns in transportation activity.
• Tracked supply, equipment and product inventory quantities to maintain necessary levels.

• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
• Streamlined processes by implementing efficient workflows and improving technician training programs.

Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues

I also certified company employees with forklift certification classes to where there certified thru training classes i conducted