Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

James Ward

Dollard Des Ormeaux,MTL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Assistant Store Director

Marche Tau
01.2023 - 09.2023
  • Managing over 50 person staff, knowledge of hiring process and terminating process
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Handling of café, Vrac(Bulk), cashes, fruits and grocery, (Etc.)
  • Developed a positive store culture by fostering open communication and promoting teamwork among employees.
  • Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
  • Double-checked product pricing and displays.
  • Answered product questions and assisted customers in selection and checkout.

Assistant Manager

Couch Tard
12.2021 - 09.2022
  • Served customers, entered data, stocked shelves freezers and fridges, reception of orders.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Shift Manager

A&W
06.2015 - 11.2018
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Education

ALC theater program, No diploma obtained - Acting

John Abbott College
Saint Anne De Bellevue
12.2022

High School Diploma -

Riverdale/PCHS High School
Pierrefonds, QC
06.2020

Skills

  • Decision making
  • Organizational skills
  • Staff training
  • Computer literacy
  • Cash Management
  • Staff Supervision
  • Team Building and Leadership
  • Store Opening and Closing
  • Problem-Solving
  • Employee Coaching

Languages

English
Native or Bilingual
French
Professional Working
Greek
Elementary

References

References available upon request.

Timeline

Assistant Store Director

Marche Tau
01.2023 - 09.2023

Assistant Manager

Couch Tard
12.2021 - 09.2022

Shift Manager

A&W
06.2015 - 11.2018

ALC theater program, No diploma obtained - Acting

John Abbott College

High School Diploma -

Riverdale/PCHS High School

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James Ward