James Walker
87 Russet Drive ,NB
Summary
Store Manager with a proven track record at Loblaws, excelling in customer relations and team leadership. Enhanced employee morale and reduced turnover through effective training and mentoring. Achieved significant sales growth by implementing strategic merchandising and fostering a culture of excellence, ensuring high customer satisfaction and operational efficiency.
Started coaching hockey last fall and spring
Family man with 4 daughters
Overview
28
28
years of professional experience
Work History
Store Manager
Loblaws
05.1997 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Pizza Delight General Manager
Pizza Delight
09.2006 - 02.2008
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Assisted in recruiting, hiring and training of team members.
Education
Harrison Tremble High School
Moncton, NB06-1994
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Leading staff meetings
- Sales analysis
- Strategic planning
Languages
English
Timeline
Pizza Delight General Manager
Pizza Delight
09.2006 - 02.2008
Store Manager
Loblaws
05.1997 - Current
Harrison Tremble High School
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