JAMES VILLAMAYOR
San Jose
Summary
Regional manager with proven success in enhancing growth across multi-unit service operations. Managed a $21 million portfolio, achieving 10% annual revenue growth and maintaining a 35.5% profit margin. Skilled in revitalizing underperforming branches and establishing leadership frameworks that empower teams and uphold operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Region Manager
Crane Pest Control
01.2022 - Current
- Hold full P&L accountability for a $21M Northern California portfolio
- Deliver 10% YoY revenue growth while sustaining 35.5% regional profit margin
- Oversee multi-branch operations across three high-volume locations
- Lead 11 managers and 100 employees, building scalable leadership infrastructure and accountability systems
- Selected Leadership Impact: San Francisco Branch Turnaround
- Assumed leadership of underperforming branch facing staffing shortages and elevated labor costs
- Exceeded revenue and profit expectations following cultural and operational reset
- Transformed branch from reliance on cross-branch support to net contributor
- Built culture of teamwork and shared ownership to stabilize recruiting challenges
- Develop succession pipelines and strengthen leadership bench across region
- Created scalable leadership structure to sustain independent performance
Operations Manager
Orkin Pest Control
01.2020 - 01.2022
- Developed systems and procedures to improve operational quality and team efficiency.
- Met deadlines by proactively leading individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Supervised operations staff to ensure compliance with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
- Trained employees on proper procedures and strategies to improve productivity.
- Fostered positive and professional customer interactions to enhance client satisfaction.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interviewed and hired skilled individuals to strengthen organizational capabilities.
- Produced financial and operational reports to inform business strategy.
- Implemented service improvements to enhance sales cycle.
- Assessed employee performance and developed improvement plans.
- Mitigated business risks by working closely with staff members and assessing performance.
Service Manager
Orkin Pest Control
01.2017 - 01.2020
- Led high-volume branch operations including staffing, scheduling, and service execution
- Enhanced revenue performance by implementing structured coaching and accountability systems
- Increased customer retention and elevated service quality standards through targeted initiatives
- Cultivated frontline leaders, facilitating their progression into expanded management roles
- Maintained regulatory compliance and operational discipline
Service Field Manager
Orkin Pest Control
01.2014 - 01.2017
- Managed service operations and customer accounts, ensuring alignment with performance metrics
- Established leadership foundation leading to promotion into branch-level management
- Demonstrated consistent performance and progression into leadership roles
Education
Bachelor of Science - Pastoral Studies
Golden State Baptist College
Santa Clara, CASkills
- Multi-unit P&L leadership
- Operational efficiency
- Margin optimization
- Operational turnaround
- Regional growth strategy
- Market expansion readiness
- Decentralized operating models
- Compliance and risk governance
- Leadership development
- Culture and engagement
Certification
- Licensed Field Representative, 2023
- Purdue University Center for Urban & Industrial Pest Management, 2016
- AIB International Food Safety & Sanitation Certification, 2015
- Leadership in Action Workshop Award, 2022
- Managing a Service Organization Award, 2017
- Fundamentals of Management Award, 2016
Core Executive Capabilities
- Multi-Unit P&L Leadership
- Regional Growth Strategy
- Operational Turnaround & Stabilization
- Leadership Development & Succession Planning
- Culture & Engagement Infrastructure
- Margin Optimization & Cost Discipline
- Decentralized Operating Models
- Compliance & Risk Governance
- Market Expansion Readiness
Timeline
Region Manager
Crane Pest Control
01.2022 - Current
Operations Manager
Orkin Pest Control
01.2020 - 01.2022
Service Manager
Orkin Pest Control
01.2017 - 01.2020
Service Field Manager
Orkin Pest Control
01.2014 - 01.2017
Bachelor of Science - Pastoral Studies
Golden State Baptist College