James Vergilio

• Developed and implemented sales and operational strategies to improve efficiency, increase revenue, and enhance customer satisfaction.
• Supervised and trained staff, fostering a collaborative environment and improving team performance.
• Responsible for buying & reconditioning all vehicles for the dealership.
• Managed daily business operations, including budgeting, staffing, inventory control, and customer service.
• Analyzed financial performance to identify opportunities for cost savings and revenue generation.
• Created and executed service and sales strategies to boost customer retention and dealership profitability.
• Recruited, interviewed, and onboarded qualified team members to drive operational success.
• Maintained strong vendor relationships to secure competitive pricing and ensure timely inventory supply.
• Resolved customer complaints promptly, ensuring high-quality service and customer satisfaction.

• Was sent into dealership to get numbers to acceptable numbers after 8 years of loss or propose to sell.
• Established relationships with key clients, while maintaining existing customer base.
• Created and presented monthly reports to management on sales performance.
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Monitored industry trends and competitor activities to stay ahead of the competition.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Participated in negotiations with vendors regarding product purchases or contracts.
• Responsible for all aspects of the Business Office.

• Negotiated contracts with vendors and suppliers to ensure favorable terms for the company.
• Forecasted customer demand to set prices or credit terms for goods or services.
• All Business Office duties, including sales, paperwork, funding etc.
• Number One Mitsubishi Business Manager in the country.
• Ran approximately $1600/car with an average warranty penetration of 83%.

• Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
• Evaluated financial reporting systems, accounting and collection procedures and investment activities to make recommendations for changes to procedures, operating systems, budgets and other financial control functions.
• Analyzed clients' financial situations to offer products to improve standard of living.
• Sold $millions in life insurance, retirement instruments and investments.

• Founded, owned and operated Act Canada, subsidiary of Act USA.
• Offered OEM dash DVD, GPS, Bluetooth Touch Screen Multimedia for new vehicles.
• In charge of sales and daily operations.
• Worked with installation vendors and other sales service teams.

• Launched and established Markham Subaru, building Car, Used Car, Service, and Parts departments from the ground up.
• Recruited, trained, and supervised staff, fostering a collaborative and high-performing team culture.
• Directed daily operations, including budgeting, staffing, inventory control, and customer service.
• Analyzed financial performance to optimize cost efficiency and drive revenue growth.
• Developed and implemented sales and service strategies, enhancing customer retention and profitability.
• Maintained strong vendor relationships to ensure competitive pricing and timely inventory supply.

• Responsible for all business offices duties, including paperwork, deliveries, and funding within 48hrs.
• In charge of training all new staff.
• Ran approximately $1600/car with warranty penetration of 89%.
• Held various other sales & managerial roles in the automotive industry at brand & independent dealerships from 1988 – 2000. References available upon request.

Ran all aspects of the Financial Office with a junior partner . Per car figure $1400 per car and ext warranty penetration 2nd highest in Canada . 98% perfect paperwork and funding with in 10 to 12 hour .