Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

James Vergilio

Concord,Ontario

Overview

36
36
years of professional experience

Work History

General Manager

Prime Mark Auto
Concord, Ontario
03.2022 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Oversaw product development initiatives from concept through completion stages.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments, and direction.
  • Developed service and sales strategies to improve retention and revenue.
  • Responsible for the purchase and reconditioning approval of all vehicles sold.

Sales Manager/Trainer /Business Manager

Rouge Valley Mitsubishi
Scarborough , On, Ontario
02.2019 - 12.2021
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Responsible for all aspects of the Business Office
  • Hired on Contract to try to bring up profits all around the dealership

Motorcicty Mitsubishi

Motorcicty Mitsubishi
Whitby, Ontario
11.2017 - 11.2019
  • Negotiated contracts with vendors and suppliers to ensure favorable terms for the company.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • All Business Office duties sales, paperwork ,funding ect.
  • Number One Mitsubishi Business Manager in country

Senior Business Manager

Endras Infiniti
Ajax, Ontario
03.2015 - 12.2016
  • Coordinated with various departments to ensure successful completion of projects on time and within budget.
  • Managed the development of new products from concept through launch, including pricing strategy and product positioning.
  • Oversaw daily operations, ensuring compliance with all applicable laws, regulations and policies.
  • All Business Office Duties and assisting the GSM ( who was new ) in day to day duties.

Used Car Manager

Young Lawrence Toyota
Toronto, Ontario
06.2012 - 03.2014
  • Managed the daily operations of a used car lot, including customer service, sales, and administrative tasks.
  • Organized paperwork for vehicle purchases and monitored inventory levels to ensure accurate stock records.
  • Developed marketing strategies to increase sales of used vehicles.
  • Worked with financial institutions to secure financing options for customers.
  • Conducted weekly meetings with team members to review performance goals and objectives.
  • Maintained relationships with vendors and suppliers to secure competitive pricing on parts and services.
  • Provided technical advice regarding repairs and maintenance of used cars.
  • Negotiated prices with customers, ensuring profitability while providing excellent customer service.

General Sales Manager /Assistant General Manager

Markham Subaru
Markham, Ontario
11.2009 - 06.2013
  • Developed and implemented strategies to increase sales revenue.
  • Monitored customer satisfaction levels and took corrective action when needed.
  • Collaborated with marketing team to develop promotional campaigns.
  • Created weekly and monthly reports on sales performance, goals, and objectives.
  • Conducted regular training sessions for new sales personnel.
  • Maintained accurate records of all transactions in the company's CRM system.
  • Resolved customer complaints in a timely manner.
  • Assisted in developing pricing models for various products or services offered by the company.
  • Negotiated contracts with vendors and suppliers for better pricing terms.
  • Advised senior management on changes in product offerings based on customer feedback and market conditions.
  • Implemented effective incentive programs for sales reps to boost productivity levels.
  • Identified areas needing improvement in order to maximize efficiency.
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.

Senior Business Manager/Sales Manager

Richmond Hill Subaru
Richmond Hill, Ontario
06.2006 - 08.2009
  • Coordinated with various departments to ensure successful completion of projects on time and within budget.
  • Managed the development of new products from concept through launch, including pricing strategy and product positioning.
  • Established key performance indicators to measure progress towards organizational goals.
  • Provided leadership to a team of professionals in multiple departments while promoting collaboration across the organization.
  • Created reports outlining progress against objectives while developing plans for corrective action when necessary.
  • In house Trainer
  • All Business Office duties
  • Number One Subaru Business Manager in Canada

Business Manager/Senior Business Manager/Sales Manager

Acura Woodbine
Rexdale, Ontario
06.1996 - 07.2005
  • Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
  • Analyzed customer feedback data to generate reports on customer satisfaction levels.
  • Created presentations to present findings from market research activities to senior management team.
  • Designed strategies for improving the quality of services provided by the organization.
  • Provided training sessions for employees on new software systems used in business operations.
  • Drove high performance by developing team members.
  • Determined customer needs and calculated payment options based on consultative sales process.
  • Used variety of software packages to support sales functions.
  • Addressed customer questions and concerns regarding products and services.
  • All Business Office duties and Sales Manager duties

Specialists

Ryan Dealer Services
Toronto, Ontario
07.1993 - 07.1996
  • Provided technical support for customers in resolving complex issues.
  • Created training materials for new hires on the company's procedures and policies.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Replaced Business Managers while they went for 2 week training with Ryan ( Chicago ) rebuilt there business office to high profit and penetration levels
  • 52 dealerships in Total

Automotive Sales Person

North York Chev , Olds
North York, ON
12.1988 - 06.1993
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

Ay Jackson SS School
Nepean, ON
09-1982

Skills

  • Branding
  • Sales
  • Advertising and marketing
  • Organizational restructure and change
  • Skilled negotiator
  • Employee scheduling
  • Profit and loss
  • Exceptional interpersonal communication
  • Staff supervision
  • Budgeting and cost control
  • Staff training
  • Motivation
  • Training and coaching
  • Communication skills
  • Risk management
  • Consistently meet goals
  • Deadline oriented
  • Time management
  • Customer retention
  • Sales planning and implementation
  • Effective leader
  • Marketing
  • Team leadership
  • Problem resolution
  • Staff training and development
  • Staff management
  • Customer relations
  • Financial acumen
  • Operations management
  • Performance improvement
  • Goal setting
  • Expense control
  • Vendor negotiations
  • Supervision and training
  • Outsourcing
  • Purchasing
  • Leadership
  • Loss prevention
  • Sales expertise
  • Staffing
  • Staff development
  • Sales team development
  • Employee development

Accomplishments

  • 20 plus year in Martial Arts 3 Black Belts

Timeline

General Manager

Prime Mark Auto
03.2022 - Current

Sales Manager/Trainer /Business Manager

Rouge Valley Mitsubishi
02.2019 - 12.2021

Motorcicty Mitsubishi

Motorcicty Mitsubishi
11.2017 - 11.2019

Senior Business Manager

Endras Infiniti
03.2015 - 12.2016

Used Car Manager

Young Lawrence Toyota
06.2012 - 03.2014

General Sales Manager /Assistant General Manager

Markham Subaru
11.2009 - 06.2013

Senior Business Manager/Sales Manager

Richmond Hill Subaru
06.2006 - 08.2009

Business Manager/Senior Business Manager/Sales Manager

Acura Woodbine
06.1996 - 07.2005

Specialists

Ryan Dealer Services
07.1993 - 07.1996

Automotive Sales Person

North York Chev , Olds
12.1988 - 06.1993

High School Diploma -

Ay Jackson SS School

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James Vergilio