James Toye
London,ON
Summary
Experienced customer service leader at NAVBLUE Inc. with proven track record in aviation software support and customer-focused problem-solving. Successfully led projects enhancing flight operations solutions, fostering collaboration among teams. Recognized for strong analytical thinking and effective communication, driving customer satisfaction and operational efficiency in a fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Customer Support Specialist (N-FP)
NAVBLUE Inc.
03.2023 - Current
- Providing support and resolving customer queries through the NAVBLUE Support System
- Working with product management, development, subject matter experts and customer success managers to provide flight operations solutions to customers
- Project lead on various projects, conducting customer calls providing training, support, utilization and application of the product
Rental Respresentative
Penske Truck Leasing
10.2020 - 08.2021
- Provided truck rental solutions to commercial and personal customers
- Managing truck rental inventory in collaboration with Maintenance team and other Penske locations
Charter Sales and Flight Coordinator
Flightexec
04.2018 - 09.2020
- Primary contact for all charter flights from the presentation to the close of the sale to departure & landing
- Various business development projects (e.g. creation of aircraft brochures, customer relationship management, website redesign, market analysis)
Product Specialist, Aircraft Services
WinAir (AV-BASE Systems, Inc.)
04.2016 - 04.2018
- Collaborated with operators, manufacturers, and internal stakeholders developing maintenance programs, product enhancements, loading aircraft data, provided product demos and training to existing and new customers
- Part of team to document and implement first ever aircraft data migration SOP’s for WinAir
Customer Service Agent
Executive Aviation
12.2015 - 04.2017
- Checking in passengers for flights and assisting with deplaning of passengers
- Coordinated with flight dispatch, crew, and ramp agents on safe, on-time arrivals and departures
Education
Honours Bachelor of Arts, - Geography And Commercial Aviation Management
Western University
London, ON05-2016
Skills
- Sales support
- Escalation management
- Problem-solving
- Time management
- Aviation software support
- Flight operations management
- Aviation maintenance software proficiency
- Leadership skills
- Team collaboration
- Analytical thinking
- Customer focus
- Communication expertise
Accomplishments
- Selected to be a part of the NAVTalent Program through Cornell University by NAVBLUE
- Sportmanship and Leadership Award with the Thamesford Trojans Junior Hockey Club
- Part of the NavKinetic SLA Commitment Cascading Project
- Contributor and instructor for the N-FP Ground School Initiative
Certification
Private Pilot License (PA834805)
Timeline
Senior Customer Support Specialist (N-FP)
NAVBLUE Inc.
03.2023 - Current
Rental Respresentative
Penske Truck Leasing
10.2020 - 08.2021
Charter Sales and Flight Coordinator
Flightexec
04.2018 - 09.2020
Product Specialist, Aircraft Services
WinAir (AV-BASE Systems, Inc.)
04.2016 - 04.2018
Customer Service Agent
Executive Aviation
12.2015 - 04.2017
Honours Bachelor of Arts, - Geography And Commercial Aviation Management
Western University
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