James Torres

• Guided arriving guests to tables, took drink orders and relayed information to bartenders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Prepared serving and appetizer trays and set tables at diverse events.
• Monitored dietary restrictions and served guests with special needs.
• Arranged linens and table settings according to seating plan and event theme.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Provided friendly, courteous service to create memorable moments for guests.
• Served appetizers, delivered entrees and refilled beverages for banquet guests.

• Memorized ingredients and recipes for wide variety specialty drinks.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Directed activities of team of skilled kitchen workers preparing and serving meals.
• Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.

• Reset ballrooms, meeting spaces and banquet areas for future functions by disassembling tables and chairs, removing wall decorations and properly storing equipment.
• Gathered and removed used linens from tables to prepare for cleaning.
• Assessed staff assignment sheets and assisted in fair task delegation.
• Secured materials and items requested by guests quickly with strict adherence to budgetary constraints.
• Prepared audio-visual components for meetings and banquets by assembling and setting up video screens, dance floors, lighting and sound systems.
• Checked banquet storage areas to maintain inventory levels and organization, recording low inventory items in A&V .

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Served high customer volumes during special events, nights, and weekends.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Greeted new customers, discussed specials, and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Cultivated warm relationships with regular customers.

• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.

• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
• Achieved substantial stability by using market expertise and business knowledge to make proactive decisions
• Tracked receipts, employee hours and inventory movements
• Managed schedules, accepted time off requests and found coverage for short shifts
• Drove remarkable revitalizations of chicken and potatoes operations to bring about exceptional profitable results
• Produced regular waste and break reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
• Adhered to company standards and compliance requirements for operations and cleanliness of all areas
• Kept employees operating productively and working on task to meet business and customer needs
• Boosted team productivity and efficiency by leveraging top-notch listening and communication abilities
• Managed quality programs to reduce overdue compliance activities
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs

Entered customer interaction details in to track requests, document problems and record solutions offered.

• Compiled customer feedback and recommended service delivery improvements to management.
• Answered constant flow of customer calls with up to 5 calls in queue per minute.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Politely welcomed arriving guests, providing room keys and information on amenities and policies.
• Updated customer accounts with add-on room charges, including minibar use and room service bills.
• Answered guest questions and referred to local points of interest.