James Topp
Winnipeg
Summary
Dedicated Transit Bus Operator with extensive experience at the City of Winnipeg, excelling in safe driving and passenger assistance. Proven track record of enhancing customer satisfaction through efficient service and conflict resolution. Skilled in vehicle inspection and route navigation, ensuring operational excellence and safety for all riders.
Overview
34
34
years of professional experience
Work History
Transit Bus Operator
City of Winnipeg - Winnipeg Transit
Winnipeg, MB
10.2007 - 06.2024
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Tow Truck Operator - Heavy Division
Dr. Hook Towing
Winnipeg
06.2010 - 04.2020
- Fastened chains, straps, covers, and binders to secure load during transit.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
Owner/Operator
Topp's Towing
Winnipeg
01.1990 - 09.2007
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Skills
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
- Schedule adherence
- Route navigation
- Passenger assistance
Timeline
Tow Truck Operator - Heavy Division
Dr. Hook Towing
06.2010 - 04.2020
Transit Bus Operator
City of Winnipeg - Winnipeg Transit
10.2007 - 06.2024
Owner/Operator
Topp's Towing
01.1990 - 09.2007