James Toner
Fredericton,Canada
Summary
Dedicated and disciplined professional seeking a career as a police officer. Passionate about public safety, law enforcement, and community service. Bringing extensive experience in security operations, emergency management, and conflict resolution to serve and protect with integrity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DEPUTY SHERIFF
Department of Justice
07.2022 - Current
- Provided courtroom security and ensured the safety of judges, attorneys, and the public
- Conducted prisoner transport and maintained custody of detainees
- Enforced legal orders and assisted in serving warrants and legal documents
- Maintained order in high-risk environments and responded to security threats
- Assisted in investigations and collaborated with law enforcement agencies
- Prepared detailed legal reports and maintained accurate records
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Screening Officer - Supervisor- Security Coordinator
CATSA (Canadian Air Transport Security Authority)
10.2016 - 07.2022
- Enforced security regulations to ensure the safety of passengers and personnel
- Conducted thorough screenings and assessments to detect potential threats
- Managed crisis situations and maintained order in high-pressure environments
- Assisted law enforcement in investigations and security-related incidents
- Maintained detailed reports and documentation on security incidents
- Recognized by senior leadership for exceptional ability to maintain public safety in secured areas
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
CUSTOMER SERVICE AGENT
WESTJET ENCORE
02.2016 - 12.2016
- Provided exceptional customer service while ensuring adherence to safety protocols
- Assisted in emergency response situations and facilitated passenger security
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
INSURANCE AGENT
COMBINED INSURANCE
07.2015 - 06.2016
- Conducted in-depth client assessments and evaluated risk factors
- Maintained accurate records and documentation of client interactions
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
Education
Bachelor of Music Ministries - Theology
Apostolic Bible Institute
St. Paul, MN06.2013
Skills
- Understanding of the justice system
- Knowledge of law enforcement protocols
- Strive in Conflict resolution
- De-escalation techniques
- Physical fitness
- Excel in situational awareness
- Report writing efficiency
- Workplace safety accident investigation
- Ethical standards
- Serving court documents
- Courthouse security
- Inmate processing
- Incident response
- Creative Problem Solving
- Screening Processes
- Customer Relations
- Security Management
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Languages
English
Full Professional
Certification
- Cardiopulmonary Resuscitation (CPR) Certification
- Disaster Response and Crisis Intervention Certifications
- Mental Health First Aid for Public Safety Certification
- First Aid Certification
- Peace Officer Standards and Training (POST) Certification
Timeline
DEPUTY SHERIFF
Department of Justice
07.2022 - Current
Screening Officer - Supervisor- Security Coordinator
CATSA (Canadian Air Transport Security Authority)
10.2016 - 07.2022
CUSTOMER SERVICE AGENT
WESTJET ENCORE
02.2016 - 12.2016
INSURANCE AGENT
COMBINED INSURANCE
07.2015 - 06.2016
Bachelor of Music Ministries - Theology
Apostolic Bible Institute
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