James Thompson
Vanderhoof,BC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Hard working and motivated to get things done.
Overview
10
10
years of professional experience
Work History
Manager
Homestead Inn & Suites
07.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Parts Counter Sales Person
Westline Ford
05.2018 - 05.2020
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Improved customer satisfaction by providing timely and efficient retail support services.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
Fast Food Worker
Tim Hortons
03.2014 - 05.2018
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
Nechako Valley Secondary School
Vanderhoof, BC06.2020
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Product Management
- Customer Service
- Hiring and Training
- Computer Skills
Languages
English
Full Professional
Hobbies
Some of the things I enjoy are quading on the trails around my town, biking with family and friends, weight lifting, and taking things apart and trying to fix them.
Timeline
Manager
Homestead Inn & Suites
07.2020 - Current
Parts Counter Sales Person
Westline Ford
05.2018 - 05.2020
Fast Food Worker
Tim Hortons
03.2014 - 05.2018
Nechako Valley Secondary School
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