James T. Francis
Embro,CA-ON
Summary
Dynamic Customer Service Manager and Senior Research Scientist with a proven track record at Sciencetech Inc. and Western University. Expert in analytical chemistry and customer service, I excel in problem-solving and technical analysis, driving successful project outcomes and enhancing client relations through effective communication and ERP systems implementation.
Overview
30
30
years of professional experience
Work History
Customer Service Manager / Test Engineer
Sciencetech Inc.
01.2010 - Current
- Managed global client relations and dispute resolution.
- Supported optical spectroscopy product design and quality control.
- Expert in Solar Simulation
- Implemented ERP complaint resolution systems.
- Supervised customer service team to ensure quality assistance and support.
Senior Research Scientist
Western University
01.1996 - 12.2009
- Advanced professional in Analytical Chemistry
- Led industrial research projects and mentored students.
- Operated Canada’s first ION-TOF ToF-SIMS IV.
- Co-inventor on U.S. patent (U.S. 6,179,976 B1).
Education
Postdoctoral Fellow -
McMaster University
PhD - Chemistry
McMaster University
Honours BSc - Chemistry
McMaster University
Skills
- Customer service expertise
- Analytical chemistry
- Problem solving
- Technical analysis
- Technical writing
- Communication skills
- Windows operating system
- Microsoft Office Suite
- ERP software proficiency
Hobbies and Interests
- Martial Arts (Shorin Ji Ryu Karate, Brown Belt)
- Music (Piano, Grade 6 Royal Conservatory)
- Motorcycling
- Art appreciation
Awards Recognition
- NSERC Doctoral Thesis Prize Finalist
- Dow Chemical Teaching Award
- Multiple NSERC awards, Centennial Scholarships
- Dean's Honour List
- 30+ publications
Timeline
Customer Service Manager / Test Engineer
Sciencetech Inc.
01.2010 - Current
Senior Research Scientist
Western University
01.1996 - 12.2009
Postdoctoral Fellow -
McMaster University
PhD - Chemistry
McMaster University
Honours BSc - Chemistry
McMaster University
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