James Stephens
San Mateo
Summary
I’ve been in the Equipment rental industry for 10 years. I’ve been in operations and outside sales. Learning the daily operations of running a successful branch and hitting the pavement in outside sales. This is a special industry we are important and I enjoy what I do. I’ve been lucky to be taken under the wing of employees who have been in the business for a long time and been able to pick there brain on how they have become successful in this industry and learn from them. Customer relation’s, balancing a budget, organizational skills, and being a productive team member. I’m continuing to learn everyday. I feel accomplished, helping customers get their job done, getting them the right equipment and building those relationships. I’m very thankful for this industry and love what I do.
Overview
12
12
years of professional experience
Work History
Sr Equipment Rental Specialist
Sunbelt Rentals
South San Francisco
08.2019 - Current
- Dispatch and manage trucking. Managing orders from all over the Bay Area including Sacramento area and Central California.
- Taking reservations helping clients find the right equipment for their jobs.
- Closing of the branch setting trucking up for the following day and closing the till/register, locking up the branch.
- Managing outside haulers. And booking hauling if needed.
- Delivering and picking up equipment from job sites. Coordinating with customers on pick ups and deliveries.
- Closing contracts and billing customers
- Maintained inventory records and organized equipment for efficient access.
- Developed strong customer relationships to enhance service satisfaction and loyalty.
Sales Representative
Ahern Rentals
South San Francisco
09.2016 - 06.2018
- Built strong relationships with customers
- Hit 110k in revenue my second month.
- Built rate sheets and met with customers in person everyday.
- Knowledge on the stages of a job site, how to navigate a job site and office visits
- Worked dormant accounts and got them renting again.
- Worked with Miguel at Decker Electric and had 35k in monthly rentals.
- Worked with Lisa at Urban brothers and had 40k in monthly rentals
- Worked with Steve at Pacific Data Electric and had 30k in monthly rentals.
- Was involved in 2 sales blitz in San Francisco.
- Traveled to Las Vegas for 2 weeks and sold a 12k 70 foot reach Xtreme forklift to Unlimited framing Tracy Ca
- Researched future projects creating quotes and bidding on new jobs.
- Making cold calls and planing out each day the day before. Mapping out a territory and having a plan of action.
- Fixing past relationships and getting companies renting from us again.
- Knowledge of the equipment and pricing. Knowing where my competitors are.
- Job walks and helping customers get the correct equipment for the job.
- Coordinated with the service team to get equipment that was broken down fixed or exchanged quickly.
- Maintained accurate records. Filled out a day planer everyday. Learned the names of everyone in the offices and had them organized by name and number.
- Kept track of on rental reports, dodge reports and dormant accounts.
- Made real friendships with customers out of work. Taking them to lunch, 49ers games, Giants games, kids after school sports and meeting for Sunday football.
Warehouse Associate
Stitch Fix
South San Francisco
08.2014 - 08.2016
- Operated warehouse equipment to move and organize inventory efficiently.
- Collaborated with team members to ensure timely order fulfillment.
- Packed and labeled products for shipment according to company standards.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Unloaded materials from trucks using forklifts and pallet jacks.
Education
Mount Bachelor Academy
Prineville, ORSome College (No Degree) - Communications
Marymount College
Rancho Palos Verdes, CASkills
- Sales strategy
- Customer relation’s
- Rental/sales equipment knowledge
- Discipline
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Continuous learning and development
- Financial management
- Networking and relationship building
- Strong communication
- Interpersonal relationship building
- Conflict resolution techniques
- Self-motivation and initiative
Timeline
Sr Equipment Rental Specialist
Sunbelt Rentals
08.2019 - Current
Sales Representative
Ahern Rentals
09.2016 - 06.2018
Warehouse Associate
Stitch Fix
08.2014 - 08.2016
Mount Bachelor Academy
Some College (No Degree) - Communications
Marymount College