James Shim
Gardena
Summary
Versatile gaming professional with 7+ years of experience, progressing from Customer Support and Community Manager to Producer at Com2us USA. Successfully managed the end-to-end production of over 10 titles, including AAA games like Project Cars GO and global franchises like NBA NOW. Skilled in driving player-centric innovation, collaborating with cross-functional teams, and delivering features that boosted engagement and revenue. Proven ability to lead strategic initiatives, optimize live operations, and align product roadmaps with business goals. Passionate about creating immersive gaming experiences and eager to leverage my expertise as a Senior Product Manager to drive impactful results.
Overview
7
7
years of professional experience
Work History
Associate Producer
Com2us USA
El Segundo
01.2022 - 08.2023
- Collaborated with production managers and project leads to oversee all phases of game development, ensuring projects met quality standards and deadlines.
- Developed and maintained comprehensive project documentation, including design documents, project plans, and production schedules, to streamline workflows and improve team alignment.
- Managed project schedules and milestones, proactively addressing risks to ensure the timely delivery of two game titles (Project Cars GO and NBA NOW).
- Facilitated daily stand-ups and sprint planning sessions using Agile/Scrum methodologies, improving team focus and alignment with project goals.
- Proactively identified and resolved development bottlenecks, implementing strategic solutions that reduced delays and maintained project momentum.
- Coordinated cross-functional teams (design, localization, QA, and development) to prioritize tasks, allocate resources, and maintain clear communication channels.
Assistant Producer
Com2us USA
El Segundo
01.2020 - 01.2022
- Refer to Associate Producer roles
Senior Community Manager
Gamevil Com2us USA
El Segundo
06.2018 - 01.2020
- Managed and moderated online forums, Discord servers, and social media channels (Facebook, Instagram, Twitter/X, Twitch, YouTube), fostering a respectful and inclusive community environment.
- Served as the primary liaison between the community and the development team, gathering player feedback, and communicating updates to ensure alignment and transparency.
- Created engaging content (blog posts, newsletters, video updates) that increased player engagement and kept the community informed about game developments.
- Organized and hosted community events, tournaments, and giveaways, boosting player participation and strengthening community loyalty.
- Responded to player inquiries and concerns promptly, achieving beyond satisfactory feedback, and maintaining a positive community reputation.
- Monitored and analyzed community analytics, using data-driven insights to refine strategies and increase engagement.
- Collaborated with the marketing team to align community initiatives with product launches and campaigns, contributing to an increase in player acquisition.
- Built and managed a network of player ambassadors and volunteers, expanding the community program's reach and impact.
- Developed and implemented community growth strategies, resulting in an increase in social media followers, and Discord server members.
Senior Customer Support
Com2uS USA
El Segundo
06.2016 - 01.2018
- Acted as the primary point of contact for player inquiries, providing timely and empathetic responses via email, live chat, and social media, ensuring high player satisfaction.
- Collaborated with development and QA teams to escalate and resolve technical issues reported by players, improving overall game stability and player experience.
- Analyzed player feedback and support trends to identify common pain points, implementing solutions that enhanced player satisfaction and reduced recurring issues.
- Educated players about game features, updates, and events through engaging content such as FAQs, tutorials, and newsletters, fostering a more informed and engaged player base.
- Partnered with the community management team to create and moderate forums, Discord servers, and social media channels, cultivating a positive and inclusive community environment.
- Mentored and guided junior support and community team members, improving team efficiency and fostering a collaborative work environment.
- Monitored and reported on community metrics such as engagement and sentiment, using insights to refine community strategies and initiatives.
Education
Bachelor of Arts - Economics
University of California San Diego
San Diego, CA01-2010
Skills
- Cross-functional collaboration
- Stakeholder management
- Agile and Scrum leadership
- Time management and prioritization
- Analytical/strategic thinking and vision
- Strong passion for Video Games
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Timeline
Associate Producer
Com2us USA
01.2022 - 08.2023
Assistant Producer
Com2us USA
01.2020 - 01.2022
Senior Community Manager
Gamevil Com2us USA
06.2018 - 01.2020
Senior Customer Support
Com2uS USA
06.2016 - 01.2018
Bachelor of Arts - Economics
University of California San Diego
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