James Scott Manchester
Sandy Creek,USA
Summary
Experienced professional with a proven track record of success in demanding environments. Demonstrates strong leadership skills and a collaborative mindset, consistently contributing to team success and achieving mission objectives. Possesses strategic planning, critical thinking, and adaptability, which drive effective decision-making. Recognized for reliability, discipline, and delivering exceptional results even in high-pressure situations.
Overview
6
6
years of professional experience
Work History
US Army Soldier
US Army
08.2016 - 08.2022
- Performed maintenance on military vehicles and weapon systems
- Coordinated and helped plan training, supervised maintenance on equipment and provided administrative support
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Note: Cross trained as Horizontal Construction Engineer(12N) and Combat Engineer(12B)
Computer Engineer
Lockheed Martin
11.2019 - 11.2021
- Led initiatives to maintain and troubleshoot aerospace and defense computer systems, significantly reducing system downtime
- Directed the installation and configuration of critical software and hardware, ensuring system performance and reliability
- Implemented software development best practices and configuration management, improving system efficiency and readiness
- Standardized installation policies to streamline efforts and shorten task completion times.
Help Desk Agent
Aspen Dental
03.2021 - 07.2021
- Provided computer support for X-Ray computer systems and user accounts.
- Created, modified, and managed user accounts in Active Directory.
- Responded to inquiries via telephone and other communication methods to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 / Tier 2 IT support to non-technical internal users through desk side support services.
Education
Software Engineering
Massachusetts Institute of Technology
Cambridge, MAB.S. - Software Engineering
Southern New Hampshire University
Manchester, NHSkills
- Unreal Engine Knowledge
- SQL
- Python
- Java
- C#/C
- Software development life cycle (SDLC)
- Configuration Management and System Optimization
- Team collaboration aptitude
- Friendly, positive attitude
- Project management
LANGUAGES
English (Fluent)
Native or Bilingual
Japanese (Amateur)
Limited Working
Hobbies and Interests
Flying Drones, Volunteering, Videography, Making Music
Accomplishments
- Achieved Honor Roll status, demonstrating academic excellence and a commitment to continuous learning.
- Volunteered for technical support in local non-profits, community activities, and language tutoring, showcasing community engagement and versatility.
Interests
- Designing and Printing 3D Models
- Drone Piloting
- Video Game Design
Timeline
Help Desk Agent
Aspen Dental
03.2021 - 07.2021
Computer Engineer
Lockheed Martin
11.2019 - 11.2021
US Army Soldier
US Army
08.2016 - 08.2022
B.S. - Software Engineering
Southern New Hampshire University
Software Engineering
Massachusetts Institute of Technology
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